sampson.christyQ: Customer Service Response
Hello, I have tried contacting via customer service and Lukas is not responding. So maybe I will try here....I am receiving this error "You have been rate limited= Error Message" I still had 221 minutes left with my additional 1800 credits I pay additional for every month. How and why am I receiving this error and it would not allow me to complete any new uploads. Please respond in my email or at least a response here. If this is going to happen I will opt out of buying additional credits a month if I can not
Lukas_VideoToPage
May 8, 2026A: A rate limit is only for about an hour. This usually happens because Sumolings often use almost all their credits at once, like at the end of the month or at the beginning. To ensure a stable service, we must distribute the load a bit.