Q: is this an abandoned product
Everything is hanging, I can't even transcribe s short video. No reply from support.
Lukas_VideoToPage
Apr 27, 2025A: No, actively developed. Please tell me where you tried to contact us via support. You are writing today, 27 of April, so here is our reply. Why are you saying you get no reply?
5a4ef342ed5f4f8fa0210422ecce5872I'm glad to know all is ok. Honestly gave up on trying to contact you as I didn't get reply to my previous contacts effort. It is the second video that never completed the transcript. 37% completed after several days. I would like to think that someone is monitoring whats happening on the system.
Verified purchaser
Where did you try to contact us?
I contacted you via email several time in the past because of failing transcriptions and other issue. I like the app but I actually had to stop using it. Last week I tried again, and submitting two wideos for transcriptions and both failed. I've deleted one and the other one is still runnning for days now.
Please advice what is the best way to contact you.