Hi Baptiste,

Yes, I bought the tier 3 on July 7. But in my VidJet user panel, this date is not reflected anywhere, neither in the account details or in billing section. And likewise, it still shows the new tier 3 where it indicates that my plan is limited to 200,000 plays/month. How will the system or the support team know if I purchased LTD prior to July 11?

Regarding the 200,000 plays/month is enough for agencies. In the product description itself, here on Appsumo, you show a screenshot of an account with 6,000 plays in 10 days, this would be 18,000 videos played per month by an account. Even so I think it is few plays/month, 9801 impressions is a web with very little traffic. In any case, this would mean that with the new Tier 3 an agency could not have more than 6 or 7 clients. I don't think that's enough. I think that you are focused on small business with low and only organic traffic. What about if I plan to use VidJet with SEM campaigns? I could generate really bigger traffic.

I would like to use VidJet with my clients, but I see that you are not clear about the focus of your service. Could future strategic changes from VidJet limit the plan I have purchased on Appsumo? How can I be sure that the same thing will not happen after 2 or 5 years? I need to feel secure in order to decide whether to invest in VidJet or not.

About watermarking. As of July 7 it was included in all plans. You only had to request to deactivate it by email. I did and you deactivated it. This message is still visible, are you going to activate the water-mark again to me? not now, but maybe in 1 year?

Baptiste, honestly, I think you have a very interesting product concept, but at the moment, with this unexpected turn of events, you have created a lot of confusion. Many users who were going to buy VidJet have declined, and many of us who bought it do not know if we have made a good investment.

At this point VidJet business needs to build a lot of credibility.

Good luck.

Hi GCG,

I am sorry that you feel this way. However, allow me to clarify that the watermark was included in all tiers before we launched the updated Tier 3. We have updated the last tier to include a bigger upload limit and the option to remove the watermark based on the feedback we have received since we launched the campaign.

If this still brings the sumo-lings’ dissatisfaction and they have already purchased a plan, I would like to take this opportunity to remind of AppSumo's 60-day refund policy. However, if you purchased it before 11th of July, you still have the unlimited plays.

Cheers!