I purchased a code for the LTD and still have access to my account; however, I can’t utilize any features without being prompted to upgrade. Unfortunately, they haven’t replied to my emails or social media messages, and the Help link on their website is nonfunctional. I've been waiting for a response for more than three weeks.
Vidsteps cannot be shared publicly using the embed code feature. There is already a ticket reporting this problem. I will be updating my review depending on the support received.
The customer support is awesome! I dealt with some issues getting started and Michael came through like a superhero and made it right. Super easy to use and the learning curve is very short. I intend to use this powerful tool as much as possible. I hope they add a chrome or browser extension soon.
I just bought this and the first thing I went to do is add my logo. They wanted me to upgrade for that... $48/yr. Seriously?
Founder Team
Travis_Vidstep
May 9, 2024
Hi Agileron (great name by the way)
We appreciate the 5 start review.
However, there must be a breakdown somewhere here, as the code you purchase in AppSumo gives you the ability to add your own logo to content, plus colour theme your embeds.
Please reach out to support at https://www.vidstep.io/support/ or email me direct travis@vidstep.io and we will have you sorted out in a flash. Thanks...
VidStep is AMAZING! Finally an easy way to create training videos! I love being able to create one video with screen recording, do my editing, then upload it to VidStep and just break it into sections with simple markers. This is a game changer for pre-recorded videos! I have already recommended it to three of my friends!
Founder Team
Nat_Vidstep
May 9, 2024
Hey ValueDrivenCoach,
Thanks so much for this awesome review! As someone that used the product before I worked for the brand, I couldn't agree more with you! We look forward to seeing how you utilise Vidstep moving forward.
Verified purchaser
No Customer Service
I purchased a code for the LTD and still have access to my account; however, I can’t utilize any features without being prompted to upgrade. Unfortunately, they haven’t replied to my emails or social media messages, and the Help link on their website is nonfunctional. I've been waiting for a response for more than three weeks.
Share Vidstep
Verified purchaser
Embed code not working
Vidsteps cannot be shared publicly using the embed code feature. There is already a ticket reporting this problem. I will be updating my review depending on the support received.
Share Vidstep
Verified purchaser
Awesome Tool
The customer support is awesome! I dealt with some issues getting started and Michael came through like a superhero and made it right. Super easy to use and the learning curve is very short. I intend to use this powerful tool as much as possible. I hope they add a chrome or browser extension soon.
Share Vidstep
Verified purchaser
$50/yr to put add your logo???
I just bought this and the first thing I went to do is add my logo. They wanted me to upgrade for that... $48/yr. Seriously?
Travis_Vidstep
May 9, 2024Hi Agileron (great name by the way)
We appreciate the 5 start review.
However, there must be a breakdown somewhere here, as the code you purchase in AppSumo gives you the ability to add your own logo to content, plus colour theme your embeds.
Please reach out to support at https://www.vidstep.io/support/ or email me direct travis@vidstep.io and we will have you sorted out in a flash. Thanks...
Share Vidstep
Verified purchaser
Updated Review
VidStep is AMAZING! Finally an easy way to create training videos! I love being able to create one video with screen recording, do my editing, then upload it to VidStep and just break it into sections with simple markers. This is a game changer for pre-recorded videos! I have already recommended it to three of my friends!
Nat_Vidstep
May 9, 2024Hey ValueDrivenCoach,
Thanks so much for this awesome review! As someone that used the product before I worked for the brand, I couldn't agree more with you!
We look forward to seeing how you utilise Vidstep moving forward.
Cheers!
Share Vidstep