Q: The 'no refunds' button, and 'Yes' allow people to email me buttons appear to be related, however I can't for the life of me think why.
I DO NOT want to offer refunds for this particular event because they get instant access. I do however want people to be able to email me about the event.
When I check the 'no refunds' box, it unchecks the box which allows people to email you with questions about the event. You can see what I mean here: https://share.getcloudapp.com/JrugAYXW
Can you explain why those 2 sections are connected.
Thanks.
PatrickVanDusen85278
May 14, 2024A: Thank you so much for pointing this out.
First, let me start by saying we have adjusted this site-wide and this is no longer an issue. You can continue to offer no refunds and still be contacted.
To explain what was going on originally, we had a few experiences where the organizers were offering refunds but did not allow people to contact them via email. This is why they were originally connected.
Thanks again for bringing this to our attention.
Verified purchaser
Hi Patrick,
Great. Thank you. Glad to hear that.
Marilyn Devonish