VirtlX Questions

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Q: Hi there, the interchangeable use of 'user' and 'employee' on the deal page has led to some confusion, and ...

despite consulting the FAQs, I'm seeking further clarification.

My current understanding is that there are several sign-in options designed for different roles within VirtlX: the primary company/organization profile ('VXC'), the manager's (admin) profile ('VXM'), and the employee profile ('VXE'), each with its specific functionality and potential overlaps in roles. It appears that these profiles don't necessarily have to be linked to a single user.

As a sole proprietor, my operations often involve collaboration with external contractors. I noticed that VirtlX seems to operate similarly, employing other developers as needed. Given this, I believe our operational approaches align. However, I need to clarify the functionality of VirtlX and how it can best serve my needs.
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1. Operational Alignment and License Tier Clarification

• Flexibility for Contractor-Based Operations: How does VirtlX support businesses that rely more on external contractors than on in-house employees?
• Accessing Features with the 'VXM' Role: Is it possible for a user with the 'VXM' (manager/admin) profile to access all of VirtlX’s features under a Tier 1 license without consuming the available license/seat?
• License Seat Utilization for Reviews and Feedback: When initiating a 360-degree review or generating upward feedback through the 'VXM' profile, does this count against the single license/seat in Tier 1?
• Employee Turnover and License Reassignment: In the case of employee turnover, how is the 'VXE' (employee) role's license seat managed? Are responses and data associated with the former user retained for future reference until I determine it is no longer relevant to the organization profile?
• Profile Flexibility for Various Entities: Is the 'VXE' profile versatile enough to represent different entities (e.g., employees, a brand, a solopreneur, or market research subjects) for comprehensive feedback collection?
• Choosing the Right License Tier for Small Operations: With my operation never exceeding three people (and without formal employees), would Tier 2 offer me value without leading to underutilization or budgetary excess?
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2. Structure to ensure Functionality and Employing Market Research

• What structure would you recommend for my current Tier 1 license to implement your solutions in gathering and analyzing feedback on various aspects such as brand, professional persona, contractor performance, and market research?
• Could you clarify the role and emphasis of market research within VirtlX, especially considering its underrepresentation on the AppSumo deal page?
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3. Instructional Resources

• Given an external review highlighted a need for more comprehensive knowledge training on how to use VirtlX, and considering this feedback predates your 2023 platform rebuild, can you confirm if improvements to instructional resources have been implemented since then?
• If there have been instructions implemented since then, would it cover on how does VirtlX recommend structuring surveys to effectively capture client feedback and conduct targeted market research, particularly regarding the timing, framing, and the inclusion of follow-up questions to uncover secondary preferences?
• If this wasn't in scope during the rebuild, are there plans to further expand self-help or instructional materials for users, and where can these updates or developments be found on your roadmap? Could you provide a link to the roadmap?
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4. Market place for Professional Services

• Could you provide details on the marketplace established by VirtlX, specifically the range, scope and number of professional services available?
• Are the professionals or organizations vetted prior joining this marketplace. It resonates with me that these services are available to assist VirtlX subscribers, like myself, who identify gaps in their businesses but lack the necessary in-house expertise to address and rectify them.
• Does the marketplace aim to serve as a community primarily for the current user base, including the 74 customers mentioned, facilitating exchange of services and expertise to address business gaps among admins of organizations?
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5. Pre-loaded Surveys and Content Updates

• I've noticed mentions in external reviews about the advantage of pre-loaded surveys within VirtlX. Could you share how frequently these surveys are updated and when the most recent update occurred?
• My interest in the update frequency and relevance is sparked by VirtlX's association with notable clients, such as Nissan Motor Corporation (congrats by the way). How are the sophisticated and evidence-based practices from these engagements made accessible to the broader VirtlX community, including service sector businesses like mine? Is there an initiative to help all users benefit from the data-driven insights derived from your work with such prominent clients? Kuddos.
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6. Technical Integration and Modern Workflow

For a modern workflow integration: Given the importance of aligning VirtlX with various digital ecosystems. This is particularly relevant for users like myself, who intend to utilize your tool alongside non-native integrations, such as HR or CRM tools.
• Does VirtlX offer webhook functionality or API access that would allow for survey distribution based on specific rules and conditions, enhancing customization and automation?
• Considering your blog's focus on the importance of timely feedback collection, what strategies or solutions does VirtlX recommend for efficiently gathering feedback and extracting operational insights, particularly through non-native systems?
• Are there any existing or upcoming features aimed at improving integration with non-native platforms, to create a more automated and seamless workflow, including the capability for conditional survey distribution?
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7. Optimizing the VirtlX Callidus AI Module for Data Insights

I'm looking forward to leveraging the VirtlX Callidus AI module effectively, especially considering its underrepresentation on the AppSumo deal page:
• What volume of data is typically required by the Callidus AI module to produce actionable insights, and is there a recommended type or format of data for this purpose?
• Considering I have a collection of unstructured data, such as personal notes and written client feedback, how feasible is it to manually input this data into VirtlX for analysis? Would this process potentially enrich the AI’s contextual understanding?
• Is it advisable for new users to start with pre-loaded surveys and allow for the accumulation of data over time, or is there a preferred method for incorporating existing feedback into the system?
• Does the Callidus AI module account for temporal variables in its analysis, adjusting its insights based on when data was collected or entered?
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8. Optimizing the VirtlX Callidus AI Module for Data Insights

In one of the external review praising VirtlX for its ability to swiftly pinpoint business weaknesses, leading to impactful improvements, are there examples of the platform's analytical depth and its practical application:
• Are there sample reports or demonstrations available that showcase how VirtlX identifies potential business weaknesses and suggests improvements? My search may have missed these resources due to time constraints.
• How do these reports enhance understanding of customer behaviors and needs? Specifically, I'm interested in reports that link Net Promoter Score (NPS) with Employee Engagement (EE), as a decline in NPS could indicate lower EE, necessitating targeted corrective actions.
• Do the reports include actionable recommendations, possibly leveraging the Callidus AI module, for addressing identified issues? Are they designed to facilitate collaboration and discussion, perhaps with professionals from the VirtlX network?
• If direct examples are not available, does VirtlX provide access to demo data or pre-loaded scenarios that could help simulate these analysis processes for a clearer, more hands-on understanding?

..............
I hope this series of questions has highlighted the value of your solution to those who may have previously overlooked it, as I did. I wish you continued success as you conclude your campaign on AS and am eager to see how your solutions will transform my operation.

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.___PLUSMar 27, 2024
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Founder Team
Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: Hi there .__
Thank you for your very well thought out questions, and for taking the time to comprehend the power that the VirtlX Engagement Platform brings to the table.
Please be so good as to bear with me whilst we go through all aspects that you have raised and I will revert with a comprehensive response.
Best regards
Richard

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Q: If we get a double double (20 users on 2 different email admin accounts), can you guys be nice and make it 30 ...

users or more on 1 single email admin account or 50 users because we are just a school?

P2PLUSMar 14, 2024
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Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: It would be far better for you if you just had one profile with the 75 required licenses.
If you send me an email to richard@risonsoftware.com I will be able to email you an attractive offer to provide you with the additional 65 lifetime licenses you need for your school.

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Q: This is so good if only we could have limited feedback and unlimted coworkers and members.

LoL

How do we only suffice the limits of our school with just 10 out of 75 teachers... LOL
I am perplexed now because I had been looking for this kind of soft for many years now.

P2PLUSMar 14, 2024
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Q: Hi Richard About your point regarding "Unlimited surveys to clients and employees," I understand the ...

limitations of one employee in Tier 1 and only 10 employees in Tier 2, which is hindering the usability of the program. However, I'm exploring ways to still make use of this program. According to your offer, we can send unlimited feedback surveys to one employee in Tier 1 and to 10 employees in Tier 2. However, you haven't specified the number of clients to whom we can send feedback surveys in both tiers. While we can send unlimited surveys, the limitation on the number of employees and clients is concerning. This is my final attempt to find a solution to utilize your program. If the limitation on the number of clients persists and the number of employees isn't increased to unlimited, then I don't see a compelling reason to use this program.
Please confirm the number of clients we can send a feedback survey. Are there any limitations.?
Thanks

EmZPLUSFeb 25, 2024
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Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: Hi EmZ,

So, as I mentioned previously, we use the number of employees within an organisation to define the licensing required by said organisation and yes, your understanding of the employee limitation in your last message is quite correct and hence the reason why we do not permit unlimited numbers of employees as the employee numbers govern our licensing model. I hope that makes sense?

Having said that, once an organisation's size has been defined by the number of employees, we allow that organisation to send out unlimited survey links to the defined number of employees and to an unlimited number of that organisation's customers.

If you could possibly please disclose the number of employees in your organisation we could present you with a proposal to ensure these employees are incorporated within a license model.

If, however, you are representing a number of organisations that wish to leverage the services offered by VirtlX under one license then I think this may not be the solution you are looking for.

I look forward to hearing back from you shortly.

Best regards
Richard

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Q: About your response below, my understanding is that in tier one, I will have only ONE employee in my profile, and 10 employees in tier two.

This means in tier 1, I can send unlimited feedback surveys but only to one employee. Similarly, in tier two, I can send unlimited feedback surveys but only to 10 employees. If my understanding is correct, then tier one seems impractical for any company as it only accommodates one employee, rendering the sophisticated system useless. Tier two is beneficial only for very small companies, but typically companies with 10 or fewer employees also do not require such systems.

Please confirm if my understanding of employee allocation is correct. If so, it is a limitation and not suitable for my needs. It would be more attractive if we were allowed to send feedback surveys to an unlimited number of employees.

Your reply:
"Yes, the number of users in a tier corresponds to the number of employees in the profile. This is how we measure a particular profile size and hence license management; you may then have unlimited engagement with those employees you assign those licenses. So Tier 1 allows for a single employee license and Tier 2 allows for 10 employee licenses."

EmZPLUSFeb 19, 2024
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Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: The Tier 1 offering with only one employee license is geared towards solopreneurs that will find value in the Perceive Customer Engagement element of VirtlX where such a company may gather valuable feedback and engagement from their clients.

The Tier 2 offering is for companies with up to 10 employees however we are able to add additional employee (user) licenses on top of the lifetime 10 licenses offered in this tier. This increase in user licenses may be discussed and negotiated to ensure you have the required number of employee licenses to accommodate all of your employees. We have also had many companies with up to 10 employees using VirtlX over the years as the historic reporting is retained and allows for comparative analysis year-on-year.

I trust this answers your questions?

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Q: Hi Richard, Thank you for your response.

Your software shows great potential, and I'm interested in purchasing the top tier. However, I need clarity on the following points:

1. Regarding your response about employee feedback, you mentioned that it's governed by the number of employees in my profile. How many employees can I have in my profile? Does the number of users in the tier correspond to the number of employees in the profile? For example, does Tier 1 allow only one employee in my profile, and Tier 2 allows only 10? Or do we have unlimited capacity for employees, clients, and users to engage and participate in feedback and survey sessions? Please clarify this in your offer and tiers.

2. How do I upload or add employees to my profiles if feedback is restricted to the number of employees in my profiles?

3. How will employees receive notifications for feedback sessions? Will they receive individual links to ensure each employee submits feedback only once, or will it be a generic link that anyone with access can use to participate in feedback and surveys without control over who participates and how many times?

4. How many Cnames are allowed? Can we have a Cname for each feedback session that has been created?

5. How can we offer this service to our clients? What tools are available in the account to separate each feedback according to the client?

6. Can we embed feedback code on our website so we can password protect the page so that only people with the password can access that feedback session?

7. How are the results available? Can we send each feedback to multiple email addresses, along with visibility of the score in the managers' and admin accounts?
Thanks

EmZPLUSFeb 18, 2024
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Founder Team
Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: Hi EmZ,

Here are the answers to your questions;

Your question 1. Regarding your response about employee feedback, you mentioned that it's governed by the number of employees in my profile. How many employees can I have in my profile? Does the number of users in the tier correspond to the number of employees in the profile? For example, does Tier 1 allow only one employee in my profile, and Tier 2 allows only 10? Or do we have unlimited capacity for employees, clients, and users to engage and participate in feedback and survey sessions? Please clarify this in your offer and tiers.

Reply to question 1: Yes, the number of users in a tier corresponds to the number of employees in the profile. This is how we measure a particular profile size and hence license management; you may then have unlimited engagement with those employees you assign those licenses to. So Tier 1 allows for a single employee license and Tier 2 allows for 10 employee licenses. Should you require more than 10 employee licenses we are happy to engage in negotiations with you for you to purchase additional employee (user) licenses. We also allow for unlimited customer engagement as part of the license agreement.

Your question 2. How do I upload or add employees to my profiles if feedback is restricted to the number of employees in my profiles?

Reply to question 2: To add an employee, click on the Employee-counter on the dashboard. This will take you to the settings page for employees where you may add, or import, new employee information.

Your question 3. How will employees receive notifications for feedback sessions? Will they receive individual links to ensure each employee submits feedback only once, or will it be a generic link that anyone with access can use to participate in feedback and surveys without control over who participates and how many times?

Reply to question 3: When a survey is created you are able to send the survey invite to your employees via the onboard Communicator. Each respondent will be presented with a unique link to the survey ensuring that feedback is associated with the individual respondent and, in turn, ensuring the reporting is presented with the data correctly.

Your question 4. How many Cnames are allowed? Can we have a Cname for each feedback session that has been created?

Reply to question 4: We require a little more information for this question to be correctly answered; we could schedule a call to discuss this point.

Your question 5. How can we offer this service to our clients? What tools are available in the account to separate each feedback according to the client?

Reply to question 5: When inviting clients to offer feedback via VirtlX each client is presented with a unique link, similar to the process for employee feedback, where the results are associated with each respondents' feedback and presented in the reporting accordingly.

Your question 6. Can we embed feedback code on our website so we can password protect the page so that only people with the password can access that feedback session?

Reply to question 6: We offer a pulse feedback module for employees to randomly access and review peers and managers via a password protected profile; such a profile is automatically created for each employee when registering your employees. Customer feedback is only garnered by invitation, as mentioned above. We do, however, offer a bespoke service for some of our clients whereby emails for review invitations are automatically sent after events such as job cards being closed/signed off or a purchase has been fulfilled, this will require a separate quote and will be based on requirement and complexity of an integration to your current business system.

Your question 7. How are the results available? Can we send each feedback to multiple email addresses, along with visibility of the score in the managers' and admin accounts?

Reply to question 7: Results are viewable in the reporting section found in the menu on the left. VirtlX also has a scheduler, accessible from the main dashboard, that allows you to configure when and to whom you would like reports to be email to. Also, managers are able to access their profiles and view reporting specifically related to the permissions assigned to them. Furthermore, any responses from customers through VirtlX Perceive results in emails being sent to the managers linked to their various business units allowing for immediate action to be taken should an undesirable response be received.

Best regards
Richard

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Q: Hi Richard What is the difference between users and managers?

Why do we need users when we can create unlimited admins with different access levels?

Secondly, how many users can participate in a survey? Is it unlimited?

Additionally, can we have password-protected surveys or feedback so they do not become public, and only users with passwords are allowed to access them?

Thanks.

EmZPLUSFeb 18, 2024
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Founder Team
Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: Hi EmZ

Thank you for your good questions.

A user is basically an employee as this is how we manage the size of a subscribing company and its related VirtlX license requirements.

The survey engagement is not restricted so you may gather feedback as often as you require. When it comes to employee feedback then the feedback is governed by the number of employees you have on your profile thereby giving specific feedback from, or about, each employee.

And, in answer to your final question: all the results are only viewable from within a profile so the only way you are able to see the results is by signing into your VirtlX profile. In other words, the results of any of your VirtlX surveys are not in the public domain and only viewable by password access by the managers to whom you have provided access details to the results based on their individual profile permissions.

I trust that answers your questions?

Best regards
Richard

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Q: Hi Richard Welcome to Appsumo Is the software setup so that I could offer this as a service to business?

JohnCassidyPLUSFeb 5, 2024
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Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: Hi John,
Thank you.
If I understand your question correctly; yes, VirtlX is set up to align with your business and gather feedback accordingly.
Please let me know if this needs further clarification.
Best regards
Richard

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Q: What is defined as a user, the end user (employees) or admins that create the surveys?

If this is the number of admins, how many end users can access the service?

8b9c979756644695a74dc2666da576aaPLUSFeb 5, 2024
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Founder Team
Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: Hi,
A user is an employee.
We do not restrict the manager (admin) access.
Hope this answers your question.
Best regards
Richard

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Q: Hi John, All new to me this AppSUmo texting interface; would you please be so good as to elt me know if my ...

recent reply to your second question arrived in your inbox?

RichardChalkFeb 5, 2024
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Q: Hi, not to be harsh, but I feel like your UI is very outdated - my first thought when I looked at it was "this is like Windows Xp..."

. Isn't a friendly, up to date design important for engagement? The app shows "version 9" - how come the design is so outdated?

eb9b0ca94fe442e1b6f97d103b66f3bePLUSFeb 5, 2024
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Founder Team
Richard_VirtlX

Richard_VirtlX

May 15, 2024

A: Hi,
No offence taken; yes, this is version 9 and we have had many happy clients using the platform with suggestions from the client-base as to what they would like to see and use on VirtlX. The UI is something we do try to keep as current as possible and we are always open to suggestions as to what users would like the interface and functionality to present so please feel free to make suggestions :)

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