VirtlX Questions

despite consulting the FAQs, I'm seeking further clarification.

My current understanding is that there are several sign-in options designed for different roles within VirtlX: the primary company/organization profile ('VXC'), the manager's (admin) profile ('VXM'), and the employee profile ('VXE'), each with its specific functionality and potential overlaps in roles. It appears that these profiles don't necessarily have to be linked to a single user.

As a sole proprietor, my operations often involve collaboration with external contractors. I noticed that VirtlX seems to operate similarly, employing other developers as needed. Given this, I believe our operational approaches align. However, I need to clarify the functionality of VirtlX and how it can best serve my needs.
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1. Operational Alignment and License Tier Clarification

• Flexibility for Contractor-Based Operations: How does VirtlX support businesses that rely more on external contractors than on in-house employees?
• Accessing Features with the 'VXM' Role: Is it possible for a user with the 'VXM' (manager/admin) profile to access all of VirtlX’s features under a Tier 1 license without consuming the available license/seat?
• License Seat Utilization for Reviews and Feedback: When initiating a 360-degree review or generating upward feedback through the 'VXM' profile, does this count against the single license/seat in Tier 1?
• Employee Turnover and License Reassignment: In the case of employee turnover, how is the 'VXE' (employee) role's license seat managed? Are responses and data associated with the former user retained for future reference until I determine it is no longer relevant to the organization profile?
• Profile Flexibility for Various Entities: Is the 'VXE' profile versatile enough to represent different entities (e.g., employees, a brand, a solopreneur, or market research subjects) for comprehensive feedback collection?
• Choosing the Right License Tier for Small Operations: With my operation never exceeding three people (and without formal employees), would Tier 2 offer me value without leading to underutilization or budgetary excess?
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2. Structure to ensure Functionality and Employing Market Research

• What structure would you recommend for my current Tier 1 license to implement your solutions in gathering and analyzing feedback on various aspects such as brand, professional persona, contractor performance, and market research?
• Could you clarify the role and emphasis of market research within VirtlX, especially considering its underrepresentation on the AppSumo deal page?
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3. Instructional Resources

• Given an external review highlighted a need for more comprehensive knowledge training on how to use VirtlX, and considering this feedback predates your 2023 platform rebuild, can you confirm if improvements to instructional resources have been implemented since then?
• If there have been instructions implemented since then, would it cover on how does VirtlX recommend structuring surveys to effectively capture client feedback and conduct targeted market research, particularly regarding the timing, framing, and the inclusion of follow-up questions to uncover secondary preferences?
• If this wasn't in scope during the rebuild, are there plans to further expand self-help or instructional materials for users, and where can these updates or developments be found on your roadmap? Could you provide a link to the roadmap?
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4. Market place for Professional Services

• Could you provide details on the marketplace established by VirtlX, specifically the range, scope and number of professional services available?
• Are the professionals or organizations vetted prior joining this marketplace. It resonates with me that these services are available to assist VirtlX subscribers, like myself, who identify gaps in their businesses but lack the necessary in-house expertise to address and rectify them.
• Does the marketplace aim to serve as a community primarily for the current user base, including the 74 customers mentioned, facilitating exchange of services and expertise to address business gaps among admins of organizations?
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5. Pre-loaded Surveys and Content Updates

• I've noticed mentions in external reviews about the advantage of pre-loaded surveys within VirtlX. Could you share how frequently these surveys are updated and when the most recent update occurred?
• My interest in the update frequency and relevance is sparked by VirtlX's association with notable clients, such as Nissan Motor Corporation (congrats by the way). How are the sophisticated and evidence-based practices from these engagements made accessible to the broader VirtlX community, including service sector businesses like mine? Is there an initiative to help all users benefit from the data-driven insights derived from your work with such prominent clients? Kuddos.
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6. Technical Integration and Modern Workflow

For a modern workflow integration: Given the importance of aligning VirtlX with various digital ecosystems. This is particularly relevant for users like myself, who intend to utilize your tool alongside non-native integrations, such as HR or CRM tools.
• Does VirtlX offer webhook functionality or API access that would allow for survey distribution based on specific rules and conditions, enhancing customization and automation?
• Considering your blog's focus on the importance of timely feedback collection, what strategies or solutions does VirtlX recommend for efficiently gathering feedback and extracting operational insights, particularly through non-native systems?
• Are there any existing or upcoming features aimed at improving integration with non-native platforms, to create a more automated and seamless workflow, including the capability for conditional survey distribution?
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7. Optimizing the VirtlX Callidus AI Module for Data Insights

I'm looking forward to leveraging the VirtlX Callidus AI module effectively, especially considering its underrepresentation on the AppSumo deal page:
• What volume of data is typically required by the Callidus AI module to produce actionable insights, and is there a recommended type or format of data for this purpose?
• Considering I have a collection of unstructured data, such as personal notes and written client feedback, how feasible is it to manually input this data into VirtlX for analysis? Would this process potentially enrich the AI’s contextual understanding?
• Is it advisable for new users to start with pre-loaded surveys and allow for the accumulation of data over time, or is there a preferred method for incorporating existing feedback into the system?
• Does the Callidus AI module account for temporal variables in its analysis, adjusting its insights based on when data was collected or entered?
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8. Optimizing the VirtlX Callidus AI Module for Data Insights

In one of the external review praising VirtlX for its ability to swiftly pinpoint business weaknesses, leading to impactful improvements, are there examples of the platform's analytical depth and its practical application:
• Are there sample reports or demonstrations available that showcase how VirtlX identifies potential business weaknesses and suggests improvements? My search may have missed these resources due to time constraints.
• How do these reports enhance understanding of customer behaviors and needs? Specifically, I'm interested in reports that link Net Promoter Score (NPS) with Employee Engagement (EE), as a decline in NPS could indicate lower EE, necessitating targeted corrective actions.
• Do the reports include actionable recommendations, possibly leveraging the Callidus AI module, for addressing identified issues? Are they designed to facilitate collaboration and discussion, perhaps with professionals from the VirtlX network?
• If direct examples are not available, does VirtlX provide access to demo data or pre-loaded scenarios that could help simulate these analysis processes for a clearer, more hands-on understanding?

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I hope this series of questions has highlighted the value of your solution to those who may have previously overlooked it, as I did. I wish you continued success as you conclude your campaign on AS and am eager to see how your solutions will transform my operation.

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users or more on 1 single email admin account or 50 users because we are just a school?

LoL

How do we only suffice the limits of our school with just 10 out of 75 teachers... LOL
I am perplexed now because I had been looking for this kind of soft for many years now.

limitations of one employee in Tier 1 and only 10 employees in Tier 2, which is hindering the usability of the program. However, I'm exploring ways to still make use of this program. According to your offer, we can send unlimited feedback surveys to one employee in Tier 1 and to 10 employees in Tier 2. However, you haven't specified the number of clients to whom we can send feedback surveys in both tiers. While we can send unlimited surveys, the limitation on the number of employees and clients is concerning. This is my final attempt to find a solution to utilize your program. If the limitation on the number of clients persists and the number of employees isn't increased to unlimited, then I don't see a compelling reason to use this program.
Please confirm the number of clients we can send a feedback survey. Are there any limitations.?
Thanks

This means in tier 1, I can send unlimited feedback surveys but only to one employee. Similarly, in tier two, I can send unlimited feedback surveys but only to 10 employees. If my understanding is correct, then tier one seems impractical for any company as it only accommodates one employee, rendering the sophisticated system useless. Tier two is beneficial only for very small companies, but typically companies with 10 or fewer employees also do not require such systems.

Please confirm if my understanding of employee allocation is correct. If so, it is a limitation and not suitable for my needs. It would be more attractive if we were allowed to send feedback surveys to an unlimited number of employees.

Your reply:
"Yes, the number of users in a tier corresponds to the number of employees in the profile. This is how we measure a particular profile size and hence license management; you may then have unlimited engagement with those employees you assign those licenses. So Tier 1 allows for a single employee license and Tier 2 allows for 10 employee licenses."