Q: About your response below, my understanding is that in tier one, I will have only ONE employee in my profile, and 10 employees in tier two.
This means in tier 1, I can send unlimited feedback surveys but only to one employee. Similarly, in tier two, I can send unlimited feedback surveys but only to 10 employees. If my understanding is correct, then tier one seems impractical for any company as it only accommodates one employee, rendering the sophisticated system useless. Tier two is beneficial only for very small companies, but typically companies with 10 or fewer employees also do not require such systems.
Please confirm if my understanding of employee allocation is correct. If so, it is a limitation and not suitable for my needs. It would be more attractive if we were allowed to send feedback surveys to an unlimited number of employees.
Your reply:
"Yes, the number of users in a tier corresponds to the number of employees in the profile. This is how we measure a particular profile size and hence license management; you may then have unlimited engagement with those employees you assign those licenses. So Tier 1 allows for a single employee license and Tier 2 allows for 10 employee licenses."
Richard_VirtlX
May 15, 2024A: The Tier 1 offering with only one employee license is geared towards solopreneurs that will find value in the Perceive Customer Engagement element of VirtlX where such a company may gather valuable feedback and engagement from their clients.
The Tier 2 offering is for companies with up to 10 employees however we are able to add additional employee (user) licenses on top of the lifetime 10 licenses offered in this tier. This increase in user licenses may be discussed and negotiated to ensure you have the required number of employee licenses to accommodate all of your employees. We have also had many companies with up to 10 employees using VirtlX over the years as the historic reporting is retained and allows for comparative analysis year-on-year.
I trust this answers your questions?