Q: Hi Richard About your point regarding "Unlimited surveys to clients and employees," I understand the ...
limitations of one employee in Tier 1 and only 10 employees in Tier 2, which is hindering the usability of the program. However, I'm exploring ways to still make use of this program. According to your offer, we can send unlimited feedback surveys to one employee in Tier 1 and to 10 employees in Tier 2. However, you haven't specified the number of clients to whom we can send feedback surveys in both tiers. While we can send unlimited surveys, the limitation on the number of employees and clients is concerning. This is my final attempt to find a solution to utilize your program. If the limitation on the number of clients persists and the number of employees isn't increased to unlimited, then I don't see a compelling reason to use this program.
Please confirm the number of clients we can send a feedback survey. Are there any limitations.?
Thanks
Richard_VirtlX
May 15, 2024A: Hi EmZ,
So, as I mentioned previously, we use the number of employees within an organisation to define the licensing required by said organisation and yes, your understanding of the employee limitation in your last message is quite correct and hence the reason why we do not permit unlimited numbers of employees as the employee numbers govern our licensing model. I hope that makes sense?
Having said that, once an organisation's size has been defined by the number of employees, we allow that organisation to send out unlimited survey links to the defined number of employees and to an unlimited number of that organisation's customers.
If you could possibly please disclose the number of employees in your organisation we could present you with a proposal to ensure these employees are incorporated within a license model.
If, however, you are representing a number of organisations that wish to leverage the services offered by VirtlX under one license then I think this may not be the solution you are looking for.
I look forward to hearing back from you shortly.
Best regards
Richard