A: Hi EmZ,

Here are the answers to your questions;

Your question 1. Regarding your response about employee feedback, you mentioned that it's governed by the number of employees in my profile. How many employees can I have in my profile? Does the number of users in the tier correspond to the number of employees in the profile? For example, does Tier 1 allow only one employee in my profile, and Tier 2 allows only 10? Or do we have unlimited capacity for employees, clients, and users to engage and participate in feedback and survey sessions? Please clarify this in your offer and tiers.

Reply to question 1: Yes, the number of users in a tier corresponds to the number of employees in the profile. This is how we measure a particular profile size and hence license management; you may then have unlimited engagement with those employees you assign those licenses to. So Tier 1 allows for a single employee license and Tier 2 allows for 10 employee licenses. Should you require more than 10 employee licenses we are happy to engage in negotiations with you for you to purchase additional employee (user) licenses. We also allow for unlimited customer engagement as part of the license agreement.

Your question 2. How do I upload or add employees to my profiles if feedback is restricted to the number of employees in my profiles?

Reply to question 2: To add an employee, click on the Employee-counter on the dashboard. This will take you to the settings page for employees where you may add, or import, new employee information.

Your question 3. How will employees receive notifications for feedback sessions? Will they receive individual links to ensure each employee submits feedback only once, or will it be a generic link that anyone with access can use to participate in feedback and surveys without control over who participates and how many times?

Reply to question 3: When a survey is created you are able to send the survey invite to your employees via the onboard Communicator. Each respondent will be presented with a unique link to the survey ensuring that feedback is associated with the individual respondent and, in turn, ensuring the reporting is presented with the data correctly.

Your question 4. How many Cnames are allowed? Can we have a Cname for each feedback session that has been created?

Reply to question 4: We require a little more information for this question to be correctly answered; we could schedule a call to discuss this point.

Your question 5. How can we offer this service to our clients? What tools are available in the account to separate each feedback according to the client?

Reply to question 5: When inviting clients to offer feedback via VirtlX each client is presented with a unique link, similar to the process for employee feedback, where the results are associated with each respondents' feedback and presented in the reporting accordingly.

Your question 6. Can we embed feedback code on our website so we can password protect the page so that only people with the password can access that feedback session?

Reply to question 6: We offer a pulse feedback module for employees to randomly access and review peers and managers via a password protected profile; such a profile is automatically created for each employee when registering your employees. Customer feedback is only garnered by invitation, as mentioned above. We do, however, offer a bespoke service for some of our clients whereby emails for review invitations are automatically sent after events such as job cards being closed/signed off or a purchase has been fulfilled, this will require a separate quote and will be based on requirement and complexity of an integration to your current business system.

Your question 7. How are the results available? Can we send each feedback to multiple email addresses, along with visibility of the score in the managers' and admin accounts?

Reply to question 7: Results are viewable in the reporting section found in the menu on the left. VirtlX also has a scheduler, accessible from the main dashboard, that allows you to configure when and to whom you would like reports to be email to. Also, managers are able to access their profiles and view reporting specifically related to the permissions assigned to them. Furthermore, any responses from customers through VirtlX Perceive results in emails being sent to the managers linked to their various business units allowing for immediate action to be taken should an undesirable response be received.

Best regards
Richard