Dead end :(
I was excited to bag an LTD, but it turned out to be a short-lived joy, unfortunately. The software sounded comprehensive. I was eager to use VSS for my ongoing multi-day workshops. (And eventually, to start recommending this software to my Business Mentees and my JV partners for their summits)
But, once I got to actually using VSS, I met with a dead end within no time 💔
Not only the software seemed glitchy, but it was shocking to see that in spite of my multiple attempts to reach out to the support team, I got ZERO RESPONSE, ZERO SUPPORT.
I suspected my emails were not reaching them, so I even attempted to get in touch with them over social media. And yes, you guessed right - dead end.
After weeks of this painful process, and getting zero support, I've come to the conclusion that this was a bad investment 🤦♀️
So thought of writing a review to share my side of the story. (I rarely share negative reviews)
Mark_VirtualSummits
May 9, 2024Hi Rupa, we are sorry to hear about your experience.
I'm sure there are areas in the software that can be improved and we are working on those continously as will every platform need to do this.
As per reaching out via social, it is stated on all of our communications that social is not monitored for support tickets, and those tickets must go through the appropriate support channel (I.e. support@virtualsummits.com)
After reviewing with customer support it looks like we never received any communications from you to our support via the email you are associated with? Maybe there was a different email address that you used, I can look up?
I did have my support team reach out to you directly to see what seemed to be the issue, but we have not heard back yet. (I am happy to share the screen shots if you would like).
Our support responds within 24 hours to all support tickets we receive as is our standard SOP. So maybe you were sending communications to somewhere else? (or maybe you had typed the email incorrectly?)
Either way we appreciate your honest feedback, and will continue to do better. If you need anything else we as always are still here to serve you. Please feel free to respond to the outreach our support team sent or send us a communication to "Support@VirtualSummits.com".
Thank you.
Dr. Mark T Wade