Hello! I absolutely LOVE this software, but am having a small issue understanding it fully. \u000a I\u0027m seeing a pattern that I just don\u0027t know how to interpret. Can you help, please? \u000a\u000aOn the Visitors page, I\u0027m seeing durations like 5m 42s, etc. They seem long enough for a random visitor to be browsing my site (as opposed to a short bot/crawler visit). However, when I click on the eyeball icon to open the customer journey, I get a different story. I still see the total visit duration as 5m 42s, but in the page history, it shows they were on my root homepage for 1s with a scroll depth of 0%. From the page history, it looks like a bounce, but from everywhere else, it looks like they spent 5m 42s on my root page. \u000a\u000aAm I to interpret this as a bounce? I\u0027m very confused to see 5m 42s one place and 1s and 0% scroll depth in another. \u000a\u000aWondering also if this is indicative of bots / crawlers visiting my site. \u000a\u000aDo you have any input on this, or any advice on how to interpret this? \u000a\u000aThank you very much! Love the product!

Question

Hello!  I absolutely LOVE this software, but am having a small issue understanding it fully. \u000a I\u0027m seeing a pattern that I just don\u0027t know how to interpret.  Can you help, please? \u000a\u000aOn the Visitors page, I\u0027m seeing durations like 5m 42s, etc.  They seem long enough for a random visitor to be browsing my site (as opposed to a short bot/crawler visit).  However, when I click on the eyeball icon to open the customer journey, I get a different story.  I still see the total visit duration as 5m 42s, but in the page history, it shows they were on my root homepage for 1s with a scroll depth of 0%.  From the page history, it looks like a bounce, but from everywhere else, it looks like they spent 5m 42s on my root page. \u000a\u000aAm I to interpret this as a bounce? I\u0027m very confused to see 5m 42s one place and 1s and 0% scroll depth in another.  \u000a\u000aWondering also if this is indicative of bots / crawlers visiting my site. \u000a\u000aDo you have any input on this, or any advice on how to interpret this? \u000a\u000aThank you very much!  Love the product!

Curran35278 · Answer

Hi there!\u000a\u000aSome things to note:\u000a\u002D Duration can be wrong sometimes, we need to implement a better way of tracking it but it\u0027s not always reliable on every device.\u000a\u002D Scroll depth if not tracked will still show as 0%, so if it\u0027s not tracked we are planning on showing that in the app that it wasn\u0027t able to be tracked. \u000a\u002D We block a large number of bots from showing in the Visitors feed, but some still slip through. We\u0027re constantly adding to our block list though so you\u0027ll see less over time\u000a\u000aBest,\u000aCurran

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