Q: Why are LTD accounts cancelled?
please explain why LTD user accounts were cancelled? This is unethical!
aipcVerified purchaser
vistasocial
Oct 8, 2025A: We monitor reselling activity of LTD licenses (i.e. facebook groups, reddit). It seems that your account has been flagged. If this is an error, this is super easy to fix. Just reach out to our support and send the the proof of purchase.
c-loPLUSVerified purchaser
Same thing happened to me! They claimed I resold it, which is absolutely NOT true. The thought of doing so with any LTD never even occurred to me! How would one even go about doing something like that?! I have written them back asking for proof, so hopefully it will get resolved.
Drew-DPLUSVerified purchaser
Same here, incredibly unethical company. Locked my team and our clients out of the account, claiming I had resold the LTD. I run an agency. What benefit could I possibly have from reselling Vista Social accounts and risking my clients being blocked from our platform?
c-loPLUSVerified purchaser
Have not hear back from them, despite several emails asking for them to provide proof that I resold the software somehow? Again, I do not know how I would even do this kind of thing. I’m going to try reaching out one more time before notifying appsumo of their unethical practices
Drew-DPLUSVerified purchaser
Please notify AS as soon as possible. I have raised this issue with them, and I don't think they realize this is affecting numerous LTD holders. We had no notification that we were banned; we only found out when we tried to log in. I imagine there are many LTD holders who have been banned and would be completely unaware if they haven't logged into their account in a while.