Same thing happened to me! They claimed I resold it, which is absolutely NOT true. The thought of doing so with any LTD never even occurred to me! How would one even go about doing something like that?! I have written them back asking for proof, so hopefully it will get resolved.

Same here, incredibly unethical company. Locked my team and our clients out of the account, claiming I had resold the LTD. I run an agency. What benefit could I possibly have from reselling Vista Social accounts and risking my clients being blocked from our platform?

Have not hear back from them, despite several emails asking for them to provide proof that I resold the software somehow? Again, I do not know how I would even do this kind of thing. I’m going to try reaching out one more time before notifying appsumo of their unethical practices

UPDATE: Great back-and-forth with Reggie and had my access restored successfully after I provided proof of my purchase. I didn't realize that the selling of LTD licenses was even a thing (which I did not do), so it was enlightening. Essentially I had changed my email address and that set off a red flag in the system. I encourage others to provide proof if you are in the same boat.

this is very scary to read. i currently rely alot on them.

This is total nonsense. There is a lot of reselling of LTD licenses which totally against terms. If you haven't resold and somehow got flagged, as @c-lo pointed out - just contact support, send them your LTD receipt and you'll be all set. I've been a user for 2 years and have nothing but praise for them as a product and a team.