Tier 3: Now nearly identical to Tier 2 due to retroactive caps
I purchased the Tier 3 plan specifically for the 'Unlimited' posting capability on 50 accounts(2023). VistaSocial has since retroactively applied a 'Fair Use' limit of 3,100 posts per month total (100 posts per day limit for tier 3 instead of unlimited). (so we can't post to more than 31 accounts on a possibility of 50 accounts offered in tier 3.)
This effectively kills the "unlimited" value of Tier 3, making it nearly identical to lower tier 2 (2500 posts limit per month)
Why is VistaSocial changing the terms of a deal that was already finalized? ☹️ I heard it's from abusing users and appsumo accepted the changes of terms. (Can you confirm?)
I understand the need for a Fair Use Policy to prevent actual system abuse. However, there is a fundamental lack of logic in applying nearly the same limit to Tier 3 users as Tier 1 or 2. As a Tier 3 supporter, I’m not asking for infinite resources or uploading hundreds of videos a day. I am simply asking for a limit that reflects the premium I paid. I expressed this to Matthew, but the response was dismissive. I’m open to a fair limit, but the current cap punishes legitimate power users instead of just stopping abusers.
Vista Social was easily my best AppSumo purchase.. the one "gem" that made up for all the other LTDs lost. Unfortunately, that’s no longer the case for Tier 3 users if they don't reconsider.
The Support Response after reaching out: They tried to upsell me or even offered a refund and the closing of my account. It feels like early supporters are being squeezed out to force us into monthly subscriptions. ☹️☹️☹️
It’s disappointing because it's a tool I use to love.
I would have accepted and been happy if they had, for exemple, fixed tier 3 limit to 300 posts per day instead of the unlimited posts feature I bought. I'm still open to be very happy but Matthew A from Vista Social already refused to make this "fair" to good tier 3 users.
Waiting for a (positive) update on this. ✌️🤞