VistaCreate

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heartwareheartware
heartware
Dec 1, 2024

Q: Can we download all the stock photos listed?

Can we download all the stock photos listed?

I saw this review here: https://www.trustpilot.com/review/create.vista.com?stars=1
They charge for images even with Pro Membership
They promise access to 70M+ FREE images, vectors, etc., when you sign up for their Pro Membership. However, once you sign up, they direct you to a DIFFERENT website to purchase photos! Their CS team is pretty useless as well. And, if you can use a photo, you have to incorporate it into one of their designs, instead of just being able to download the asset (which is how it should work.) This is a waste of time.

Founder Team
jessica.ledbetter

jessica.ledbetter

Dec 1, 2024

A: Hi, and thank you for sharing your feedback. I’d like to clarify that with a Pro plan on VistaCreate, all creative assets, including images and vectors, are provided without additional charges. If you encounter a message prompting you to purchase an asset while on a Pro plan, we recommend reaching out to our support team, who will be happy to investigate and resolve the issue. However, such cases are very rare. Please note that Pro users receive full access to all materials available within the platform as part of their subscription.

Additionally, all assets provided by VistaCreate can be used for various purposes, but we do require that they be incorporated into designs in VistaCreate rather than used in their original form without any modification. Our customer support team, support.create@vista.com, is always here to assist and ensure our users have the best experience possible on the platform.

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