I purchased Vivomeetings Plan 7 for $623 because AppSumo advertised it as providing “Lifetime access” and “All future plan updates.”

Now Vivomeetings has shut down, my Plan 7 is completely worthless, and no meaningful compensation has been offered.

I understand that SaaS companies can fail. However, AppSumo cannot profit from selling products as “Lifetime Deals” and then place 100% of the risk on customers when those products disappear. This is not the first AppSumo lifetime deal I have purchased that later shut down or abandoned its users.

AppSumo now states that Vivomeetings was not vetted and was not covered by its “We Got Your Back” guarantee. If that is the case, why was an unvetted product allowed to be sold on AppSumo for as much as $630 while being prominently marketed as offering lifetime access?

A 60-day refund policy is meaningless when a “lifetime” product shuts down after the refund window.

AppSumo should provide affected customers with a substantial refund, equivalent AppSumo credit, or a genuinely comparable replacement product.

I paid $623 for Plan 7. “Lifetime Deal” should not mean “you lose everything whenever the vendor disappears.” AppSumo needs to take real responsibility for the products it chooses to list, promote, and profit from.