I work as a program manager for a non-profit, and we prefer stories to traditional survey responses to tell our story through data. We've tried a variety of methods to gather true stories. The benefit of having a written story is that we know it's their story and can quote them. The bad news is that we rarely get a lot of information. A conversation is much better for details, but then we risk not getting an actual quote. So we started recording our "talk-story" sessions, but they could get quite long, so we had to transcribe everything and search for what we needed.

The game is being changed by Voiceform. We can ask a specific question and have the participant fill out the form with the answer. The audio is then transcribed for us by voiceform, and we have both the audio and the transcribed version to use as needed. So far, we've only gotten simple, short responses, and the translation has been excellent. We'll put this to the test with longer question answers in our next program session to see how it goes. We're really excited to see where Voiceform can take our evaluation efforts.

The team's customer service is outstanding, and Phillip is extremely helpful. When I first bought and tested it, I had a technical issue and was disappointed that it wouldn't work. Phillip responded quickly, kept me informed about the bug fix, and everything has been fine since then. I've shared this with other evaluators, and they're excited to see where this mix of data collection can take us. I'm looking forward to seeing how Voiceform develops.