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Member since: Feb 2017Deals bought: 59
3 stars
3 stars
Posted: Oct 22, 2021

Great potential!

I'm testing out the platform to see if it's something I'll keep. It definitely has potential! I love the concept because there are a tonne of potential use cases with this app. My concern right now is whether the team will be invested enough to take the app to the next level.

Here's some of my early (UX) feedback:

1 - A lot of clicking around is required to get to and from different pages (navigation could be improved)
2 - I should be able to add multiple questions to a survey on one screen
3 - If I’ve added a question type, and then attempted to add the same question type to the survey, the new question does not get added. Instead the modal closes, and I’m taking back to the original question. To add the same question type consecutively, I have to go back to the main questions page and then select “add question.” There appears to be a glitch, because this is not the case if I am adding a new
4 - I have to select “+ choice” twice to add options to multiple choice questions. It should work the first time.
5 - I should be able to modify question type without having to delete it
6 - I should be able to customize the formatting for welcome and completion screens
7 - Respondents should be given the option to submit text responses to audio questions (if the form creator approves of this) - this would be advantageous for a number of reasons
Audio recordings were hit/miss - therefore - a survey respondent should have the ability to report issues from the question that may not be working properly. They could then be given an option to see the transcription of their audio - they could then submit the transcription instead. Not providing this option will most likely cause the respondent to not complete a survey they started.

Additionally, I think the following could be looked into:
*Improving the reporting - is there a way to export all responses in csv format? I've seen reports for questions, and also reports for each respondent.
*I tested on Android devices and it's not fully functional

The last thing I wanted to point out is that communication is key! I sent the team an email 1 week ago with this safe info, but haven't heard back yet.

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