Alas, here is my first sub-4 taco rating and I hate doing it, but prospective buyers need to know what they are getting into. First, I love what Voice Form does -- allowing respondents to answer questions by recording and uploading audio. This has been really useful for me as a coach and HR consultant. I'm a one-person show juggling tons of clients, so when it's time for me to do individual interviews or focus groups, trying to find times that mutually work for me and my clients is a nightmare. Voice Form solves this problem: I essentially can do an interview asynchronously by allowing respondents to answer my questions using this tool. I can then schedule a short follow up call if I need to probe deeper or clarify anything. The support team is also responsive. I had an urgent need yesterday and one of their reps responded to me in less than 15 minutes. I was blown away.

Unfortunately, the technical glitches are currently stopping this product from being as great as it hopefully can be. Here are my pain points:
1. Transcription often does not work, and when it does, it is not very good. I have to rely on a separate product, Descript, to do my transcriptions because Voice Form fails at this.
2. Duplicate responses are generated whenever someone answers a questions. For example, I was interviewing 15 people through Voice Form and each answer generated 2 duplicates. It's not a dealbreaker, but it is a time suck to have to dedupe responses.
3. Duplicating a survey does not work. For me, only the first and last questions were duplicate and everything else didn't copy over regardless of the solutions I tried.
4. Sentiment analysis is useless because the transcription feature is horrible.

With all this said, I am keeping this product because I believe that the founder is committed to delivering quality and the support team is amazing. There is future value here if you understand that the product, as is, is basically only good for recording audio from your clients.

I wish the Voice Form team much success and hope the product delivers on its high potential. 2 tacos for now but looking forward to this being 5+ tacos down the road.