VoiceGenie

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Member since: Mar 2024Deals bought: 12
2 stars
2 stars
Posted: Jun 5, 2024

No in-calls, need tier service: not "all-inclusive".

I thought (given your high prices for regular users) that you offered an "all-inclusive" service, without having to go through twillio, especially since you do it very well for test calls.

The voices are robotic, and the most useful functions are absent, I understood the absence of outgoing calls with a shared number, but since you need a twillio number, I would have liked to be able to take incoming calls! I can't use a "be-called" button on my website either (while your demo announces the appointment), but to benefit from any functionality: you have to trigger a campaign manually, and therefore have a twillio number, which costs more for incoming calls than for outgoing calls.

A link with token and variable would have been good e.g. voicegenie dot com/token?xxxxx&num?+1012345678 (to launch a single call), since you do not know how to receive them (yet you already have everything!) the price was interesting for once, but ultimately I don't think I'll invest.
Especially since I see the blow coming: with another offer launching on appsumo for a new site (instead of improving this one) with the idea that I have just given you, and which I would not take either because the prices will be $159 for 75 or 150 minutes (instead of 750 in third 2 here for the moment)

Bug: in demo version the bot cannot hang up, which consumes a lot of credit, it's a very bad seller , for fear of this happening in campaigns.

Founder Team
Luv_VoiceGenie

Luv_VoiceGenie

Jun 6, 2024

Thankyou for your review @grenier.nicolas.lyon.

We took a business decision here to not have a common outbound Twilio number for all businesses, not from pricing but mainly from compliance and security point of view.

Taking incomings calls is an upcoming feature and will soon be launched here @grenier.nicolas.lyon.
With respect to the bot disconnecting the call, this feature is already present and the bot disconnects the call once it detects any phrases like goodbye, talk to you later, bye, have a good day, etc or anything along these lines from the customer. Also we will be releasing re-engagement feature in a couple of days in which, once silence is detected by the bot, then the bot will enquire if the user is still present and disconnect the call if the user does not reply back. Additionally for this we also have a maximum default timeout of fifteen minutes beyond which the bot will end the calls to make sure under no circumstances is a business billed extra minutes.

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