AlexBonnellesAlexBonnelles
AlexBonnelles
May 12, 2023

Q: Hello, I have installed a Gmail professional (workspace) account and I see the icon in my mailbox in a ...

message, but I am unable to click on it. Do you know why?

Founder Team
Michal_Voilá

Michal_Voilá

May 15, 2024

A: Hi Alex, I apologize for the inconvenience, let me check a few things on our side and get back to you.

Michal

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Verified purchaser

I have the problem only for email replies, not for composing a new email.

Founder

Verified purchaser

Hello Alex, one more question – is this issue related only to your workspace account? Does the icon work in your personal Gmail?

Verified purchaser

Michal,
The icon IS in ly worspace mail but but not cliquable, in my personal Gmail its works good.

Founder

Verified purchaser

Thank you Alex, we're still trying to investigate the issue. We were able to use Voilà even in the Workspace account. Is there a chance your workspace has some sort of security rules that would prevent Voilà to open?

We're still looking and I'll keep you posted.

Best,
Michal

Founder

Verified purchaser

Hello again, Alex,

would you mind reaching out to out customer support email at [email protected] so we can try a few things to make it work?

You don't need to explain the issue in detail, just reach out saying - Hi, I have a problem using Voilà in a workspace-enabled Gmail.

Thank you!
Michal

Founder

Verified purchaser

Hello Alex,

I just wanted to share an update with you – we were finally able to track down the issue with Voilà in Gmail. We thought it was related to other extensions conflicting with Voilà, or workspace security policies preventing Voilà from functioning properly, and did not realize it is a simple element overflow.

All you have to do in order to activate Voilà is simply scroll down the page a little bit.
We will release a fix soon so it works all the time.

Here's a short video: https://i.imgur.com/2EDK1Ib.gif

I apologize for the inconvenience

Best,
Michal