Q: Hello, I have installed a Gmail professional (workspace) account and I see the icon in my mailbox in a ...
message, but I am unable to click on it. Do you know why?
Michal_Voilá
May 15, 2024A: Hi Alex, I apologize for the inconvenience, let me check a few things on our side and get back to you.
Michal
Verified purchaser
I have the problem only for email replies, not for composing a new email.
Verified purchaser
Hello Alex, one more question – is this issue related only to your workspace account? Does the icon work in your personal Gmail?
Verified purchaser
Michal,
The icon IS in ly worspace mail but but not cliquable, in my personal Gmail its works good.
Verified purchaser
Thank you Alex, we're still trying to investigate the issue. We were able to use Voilà even in the Workspace account. Is there a chance your workspace has some sort of security rules that would prevent Voilà to open?
We're still looking and I'll keep you posted.
Best,
Michal
Verified purchaser
Hello again, Alex,
would you mind reaching out to out customer support email at [email protected] so we can try a few things to make it work?
You don't need to explain the issue in detail, just reach out saying - Hi, I have a problem using Voilà in a workspace-enabled Gmail.
Thank you!
Michal
Verified purchaser
Hello Alex,
I just wanted to share an update with you – we were finally able to track down the issue with Voilà in Gmail. We thought it was related to other extensions conflicting with Voilà, or workspace security policies preventing Voilà from functioning properly, and did not realize it is a simple element overflow.
All you have to do in order to activate Voilà is simply scroll down the page a little bit.
We will release a fix soon so it works all the time.
Here's a short video: https://i.imgur.com/2EDK1Ib.gif
I apologize for the inconvenience
Best,
Michal