Hanging on for a little bit longer
I'm using VoiSpark to produce longer content (podcasts, etc.). I put (German) text into the TTS.
For 2332 characters (well under the limit mind you) it charged 9.3K credits. Okay, fine. I used 11 labs, so I was expcting that.
The voice I chose came out fine, pronunciation correct, read the sentences with a bit of spark... until I reached the end.
It cut off 8 lines of text.
Of course I was charged for the "missing text" as well as the cost to regenerate it (674/2696). I don't mind if a platform shaves off a few credits here and there, but this is extreme. What if I hadn't double checked and uploaded the cut-off speech to my followers? Well... they wouldn't have gotten the experience they were looking for and I would've suffered a lot of unnecessary embarr-ass-ment.
The middle part is just what I would've looked like.
I'm going to try it one more time, and if it acts up again, I'm out!
Skylar_VoiSpark
Sep 12, 2025Hi,
Thanks so much for sharing this, and I’m really sorry you ran into that experience. I completely understand how frustrating it can be, especially when you’re creating longer content like podcasts, where consistency matters.
What likely happened here is that the model stopped early during generation — which can sometimes occur on long text inputs — but still calculated credits based on the full character count you submitted. We know this can feel unfair, and our team is actively working on making long-form generation more stable (and also exploring ways to handle credit deductions more accurately when this happens).
To help us look into your case faster, could you please contact our official support email at contact@voispark.com with a short description of the problem?
If possible, please attach a screenshot or screen recording of what you saw — this will help us locate the issue more quickly.
We really appreciate you giving VoiSpark another try, and we want to make sure you get the full quality your audience deserves. 🙏