1cc0ab418fa04b1cb7bf741e89dafe33Q: Hi I'm interested in the top tier but have a few questions if you can help 1.
How does this product compare to twillio flex?
2. For white lable and sub accounts does each sub account have their own white labling? Or does it only apply to the main account?
3. Is there a custom cname for main account only or also for any sub accounts?
4. How does support work e.g. for sub accounts do they need to contact us and then we contact you.. or can we send support directly to you? - is there an unbranded support (similar to the way godaddy have reseller support which is unbranded) ?
Thanks
Eugene_Voizee
May 15, 2024A: Hi Sumo-ling,
Thank you for your questions!
1. Voizee and Twilio Flex serve similar purposes as cloud-based contact center solutions, but they have some differences. Twilio Flex is a fully programmable contact center platform with a wide range of customization options. Voizee, on the other hand, is designed for virtual phone services, SMS, Live Chat and includes features like ChatGPT integration for AI text assistance. The choice between them depends on your specific requirements and preferences.
2. White-labeling in Voizee applies to the main account and sub-accounts. However, sub-accounts will not have their own white-labeling options.
3. Custom CNAME is available for the main account and extends to sub-accounts.
4. Support for sub-accounts in Voizee typically involves the main account holder acting as an intermediary. Users within sub-accounts may contact you, the main account holder, for support. You can then reach out to Voizee.