The experience we have had with the staff supposed to provide support has just been very disappointing.

We actually had VooPlayer PRO since 2012 with 50GB of storage space before investing in this AppSumo deal (5 GB).

The intent was to merge them and have access to 55 GB since we're m using the exact same details for both i.e. email address and login details.

No such thing.

We can't access our AppSumo deal account and neither can we access our existing 50 GB hosting.

We were told that when VooPlayer migrated to v4 things changed - You can't use v3 anymore by the way as it's been sunset and you're automatically forced to try to migrate to v4.

We were asked to provide proof of our purchase for the 50 GB which we did - we sent the receipt. Still nothing.

The system won't allow that to happen in our case and we have raised this to VooPlayer directly and have an audit trail of emails to show for it.

We've dealt with 3 different people from Mila to Petar with no success and AppSumo support is looking into this.

Obviously we are very unhappy with this customer experience and if this is indicative of the new face of VooPlayer it is not encouraging.