Testing your tool now but I have some questions in here:

✅ 1) I selected a template but my question is why I can't create my own questions and it was all prepared? I wanted to ask a different question than you had in any template.

The templates are ready-to-launch templates designed by our team of survey experts. Editing is limited by design as these are currently best-practice studies. However, you can create your own surveys with full control over all your questions by selecting the ‘start from scratch’ template in our platform. That being said, we are currently exploring the addition of edit options to templates too.

✅ 2) 4 videos to be recorded. This is too much and I couldn't find any settings on how I can request only 1. Nobody would create 4 videos for 1 survey.

The ‘start from scratch’ template is the best way to create a fully custom video survey. By choosing this option you can choose how many or few video questions you have.

✅ 3) When a survey is done the only option we have is to add a redirect link. But how about images, videos, messages?

At the moment, if you do not opt for a redirect link, your users will be shown a default thank-you message for completing your survey. Custom messages are being considered by our engineering team at the moment so hopefully that’s something we can bring to the AppSumo community soon.

✅ 4) How can I manage more businesses? I own more companies and I have different teams etc. I didn't even find a workspace but I need a separate account to manage clients for example in an agency.

Multiple Company Accounts are currently only available on Voxpopme’s enterprise accounts. AppSumo deals are for single account purchases so in order to have an account for each of your businesses, you would need to purchase more than one AppSumo deal. Alternatively you could keep all you projects in one account but use a simple naming convention to differentiate which company each project is for. You could even set up project folders to organize them.

✅ 5) API and Webhook available? Because I couldn't find any native integration to send over some details we gather to any other tool like CRM etc.

There isn’t currently native CRM integrations but you can pass additional data with videos by using dynamic URL parameters in your survey invite link to pass data like name, email, CRM ID etc.

✅ 6) Whitelabel like CNAME and domain?

Whitelabeling of accounts is available for Enterprise plans (for an additional cost), and is unfortunately not included within our AppSumo LTDs. CNAME is not currently available but we will share this request internally for consideration in the future.

✅ 7) I couldn't find any settings for branding to add a logo, favicon, our colours etc.

We’re currently working on the ability to customize the design of your survey with your own branding so will be available in the coming weeks.

✅ 8) I found how we can create questions but that was found after we chose a template. When you are selecting the

Oh snap, looks like I missed a couple of the questions when pasting back. My apologies, here goes...

✅ 9) I didn't find the transcription promised on this deal.

We’d love to troubleshoot this with you. Could you reach out to support@voxpopme.com as we’d love to explore why the transcription isn’t showing for you. Transcription is an essential step in our analysis process so it should be visible on all your videos. By default all of our videos go through a QA process to ensure your videos are usable in the system. Once this has been completed transcription will be available on the video.

✅ 10) I was browsing my responses in a project and my recorded videos pop out. Correct. Then I went to project details (different tab) check it out then went back to responses and ahhh all gone. Not to mention that previously is showed as "waiting for approval". For approval who, how?

Our video responses are quality-checked by reviewers to ensure the responses are of visual and audio quality and answer the question asked. So if you recorded a test response, it will have likely been declined so that it doesn’t get marked as a complete.

Hey gurumuscle.com,

Thanks for asking. We take your data very seriously here at Voxpopme, so we have a full security section on our site where you can learn how we protect you and your data.

See here - https://site.voxpopme.com/privacy-and-legal/

For your reassurance, Voxpopme will maintain administrative, physical, and technical safeguards to protect the security, confidentiality, availability and integrity of data within the Software as a Service we provide. Voxpopme is GDPR compliant and ISO27001/ISO9001 Certified.