Too many restrictions!
My first review was rejected by Creator and AppSumo because they said it didn't meet AppSumo's community guidelines, which I disagree with! So I'm writing again and we'll see how it goes...
The tool itself could be good if:
1) VoxPopMe uses its own reviewers, right? You don't have the option to decline it. You can collect sensitive information in your video reviews, so how is it possible that their reviewers have access to it? It does not comply with the Privacy Policy of our company or other Sumolings who wish to use this tool.
2) Based on their decision, they can reject the review at any time. Even if your reviewers answered the questions correctly. Then it will just mess up your stats and analytics.
3) No CNAME. This means you buy this offer and promote VoxPopMe for free.
4) The only sharing option is a URL link. How about a QR code, popup, etc.? Literally nothing. How about if we wish to request a product review from our clients who uses a Shopify store? No option!
5) Shareable widget ak. showreel - does not summarize your reviews in the number of stars. Who will watch 5 or more videos? there should be a remarkable option like stars.
6) Showreel again - when I tried to add my review (again rejected by VoxPopMe) to my showreel it said "error try again later". Then I tried to add a DEMO review to my showreel that was approved by VoxPopMe on the other side and wollaaaa the same "error try again later" problem.
7) I did not find any option to export the data to CSV. Especially first name, last name, or whatever you find out from your answers. I am not talking about your questions, but about your user's personal data that you can easily push in to your CRM etc.
8) Languages. No option to add additional languages.
You are honestly a hostage to this platform and are limited by what you can do with VoxPopMe. So again for the last time. This could be a great tool, but I haven't found a way we can avoid allowing VoxPopMe approval reviewers to access our videos.
Tom_Voxpopme
May 9, 2024Hey Wocapi, thanks for leaving us a review in line with AppSumo’s community guidelines.
We’re glad you can see the potential in Voxpopme’s tool but are sorry you’re finding our plans too restrictive right now. All your feedback is useful, and some of those items, like CNAME are great ideas for our team to explore. That being said, I hope you can understand that some of our features, like multi-language surveys, are currently only available for our Enterprise users. Naturally, there are some differences between enterprise licenses and AppSumo LTDs, but we are always looking at the best ways to improve our offering for all users.
I would like to reiterate that none of your reviews or responses are deleted unless requested by you. However, if a video is of poor quality, it will get declined so that it doesn’t use up your completes on videos that may not be usable. Many users prefer this as they want videos that are presentable to their team or on their website. If they want to dig into the declined videos to understand them, they can use the declined responses filter to view them. I believe our support team has now added an ‘approve all videos’ setting in the backend for your account, so I hope this helps.
Regarding the challenges you had with showreels, I would highly recommend reaching out to our support team at support@voxpopme.com. I know you’ve connected with them previously but they’re always happy to help you with any challenges you have while using the platform.