4.2
Taco ratings
Customers appreciate Vuala for its seamless integration with various suppliers, automatic invoice downloading, and real-time visibility into financial performance. The platform's extensive supplier support and responsive customer service are also lauded. Some users have raised concerns about minor bugs and security implementation. With an overall positive sentiment, Vuala is a solid buy for those seeking efficient invoice management. With a 60-day money-back guarantee, it's worth giving Vuala a try.
AI-powered summary of customer reviews
Verified purchaser
Automation gem not to be missed!
If you're a small business you'll likely get billed by several vendors on a regular basis. Some don't send PDF invoices and it's a major pita logging in and downloading those invoices on a regular basis. This is where Vuala comes into the picture. Vuala makes it super easy by handling everything automatically. I have it set up to connect to all my SaaS subs, grab the invoices, and then forward them multiple email addresses I defined.
Pros:
Solid Funding: These guys have nearly €500k in funding, so they're not going anywhere.
Great Compatibility: They support SparkReceipt (another Appsumo gem!) and tons of other cloud/accounting apps like Xero, QuickBooks, Google Cloud Storage and of course email.
Custom Email: You get a unique Vuala email address to forward bills and PDFs, which then get processed according to your rules.
Cons:
Security Concerns: When you connect to a service, it launches a browser virtual machine (VM) to capture login information. It's encrypted, but I’d personally avoid using it with super sensitive credentials.
Bottom Line:
Do you value time? If so, this is a NO-BRAINER buy!
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Verified purchaser
Easy setup, minor bugs, but worth the investment and great potential
So, I have Wellybox, which I like a lot (it screens my inbox to check for invoices). But am always on the lookout for something that works directly with my suppliers, in particular my Woocomerce/Quaderno.io setup. It looks like this will do the trick - at least I hope so.
I have an overview of the invoices from different suppliers and the recorded invoices and have also received them in my destination(s). So, for now, everything looks good.
I wish I could have an integration with my Woocommerce Shop (you have Shopify and Woocommerce as suppliers, but not as my own shop), and I would also love an integration for Visma Economics destination ERP (you have, e.g., Quickbooks).
Another wish would be to enable custom connections, via API or webhook.
There were a few bugs when trying to connect non-admin Microsoft e-mail inboxes via Outlook, but I solved this by temporarily making the user an admin. Stripe, Paypal, AWS, Appsumo, Elementor, Meta invoices, Quaderno, OpenAI, Google Drive, Dropbox, and Microsoft accounts were easy and integrated smoothly.
I am really excited to see if this app is a winner. I have sent a request to stack one code to the existing account and am eager to see what difference that makes - or if that is indeed not necessary for my needs.
All in all, I think it is a decent product, and the bugs are so minor that they are easily addressed.
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Verified purchaser
Could not use the service but disappointed by what I've seen.
I had created a free account on the website to have a glimpse of the service before my purchase as there were no mention of the LTD not functioning for existing users. I bought a Tier 1 and redeemed my code. It seemed to work fine. I connected to my services (even thought I could only find 4 from all the ones I'm using). So far so good but my account had not been upgraded to LTD and at the end of my 30 days trial, the account was locked. When I say locked, I mean the only action I can perform is upgrade to the monthly plan (where the 1st plan would cost you 3€/invoice downloaded, limited to 10 invoices). I cannot even contact the support by chat or unregister.
I contacted the support via email and they took almost a week to answer (after 3 emails to 2 different addresses). The answer is "you can't use the LTD with an existing account, follow the AppSumo procedure". Happy to have waited one week to not have even a tiny bit of solution.
Besides my personal story of code redemption, I found the general usage of the website quite annoying. Each time you get your mouse out of the screen you have annoying pop-ups asking for why you're leaving. You cannot do anything, not even see your account information before you've inborded. That's the all philosophy of the website : "do it our way on our schedule" and I don't like it. So you can't see the list of connectors without an account. If you register for a free account, you cannot even delete your account before you've connected some connectors then if your free trial expires you cannot do anything but upgrade, not even unregister.
The website is quite buggy. For example, if you try to connect to any connector and change your mind or for any reason the connection doesn't work, you cannot come back to the last screen, you're left with a full screen popup where the only possibility is to "retry" and the retry doesn't work. You can't even log out, you have to close your tab, erase your cookies from your browser and login again... so don't change your mind or forget your password if you try to connect to any account inside Vuala.
Also, it's super security audited but they don't force https for their login page. I was almost cought on login on a plan http connection. Try it by yourself http://vualapp.com/login
At least, I hope that those bug reports will help Vuala improving their service and that they won't be so controlling with the users in the future.
For me it's a no-no and a refund.
vicsfb
Jun 12, 2024Hello EtienneL,
We are sorry for your bad experience. We receive many tickets daily, and we have limited resources in the company, so it must have slipped through, and I personally apologize for this.
Regarding the bug you mentioned with your account, if you registered as a regular Vuala user, Vuala shows you automatically the "free trial has ended" pop up. We have no idea if you have purchased...
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Verified purchaser
Rarely leave reviews... but don't skip this, it is an absolute no-brainer purchase
So this is so awesome that I feel obligated to leave a review. Because this absolutely deserves to be 5 tacos and it's painful to see such a unique promising product have only 10 reviews and a 4.x star rating.
I've bought at least 200+ LTDs and this is easily a top 5 for me, in terms of how excited I am to use it with my businesses long term. Imagine being excited about bookkeeping, hard to believe, but that is truly the case for me with using Vuala haha.
This is going to allow me to keep amazing up to date books without the process being so painful and tedious. Configure your integrations and done! The integrations I've been using have been working very smoothly - those being platforms that have no option to send receipts via email with an attached pdf.
There are some bugs with some of the integrations. But with the amount of integrations they have (7k+), it would almost be unreasonable to expect that not to be the case with a relatively young company. If you report the issues to their support, they will work on fixing any issues you find with your needed integrations. This was the case with one of my integrations, a fairly obscure SaaS that I was shocked they even had available. They fixed it within a day and it's been working smoothly since!
Regarding security concerns, in a lot of cases you can create an extra user on your target platform that has limited privileges - though, on some services that may mean needing to pay for an additional seat. The benefit is, with the LTD all of this should improve with time based on customer feedback etc.
I look forward to using Vuala long term and enjoying the improvements they roll out over time.
Anyhow, do not skip this deal - this is an absolute no brainer imo. It's a phenomenal product which is rapidly improving and I've never seen this pain point being covered by any LTDs.
vicsfb
May 24, 2024Hi support5291, thank you very much for your kind words...!! Reading this review has given me a lot of motivation and energy to keep improving the product and to see that what we do makes sense. Thank you very much again for your comments. We are very lucky with the users who are using Vuala :) Hope we keep saving you time in the future!
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Verified purchaser
An awesome set and forget tool!
I love set-and-forget tools and this is one!
This is an awesome tool for invoice collection and a massive time saver. There are some invoices it can't pick up due to a few of my services not currently having an integration however it does manage to get most of them which saves me a good portion of time every month.
Definitely give Vuala a try!!! 5/5
vicsfb
May 24, 2024Hi tom895! Wow, many thanks for this review!! Happy to integrate the suppliers that you find missing. Feel free to send us them here or in the Vuala chat :) Cheers!!
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