Q: How to get support
When logged in to the dashboard there doesn't appear to be information on how to contact support. When visiting the implementation guide, I can see a support email address at the bottom of the page. How long should I expect it to take to receive a reply?
SupportWebability
Jul 30, 2025A: For support inquiries, you can reach us via email at support@webability.io. Additionally, you can leave a message through the chat feature on our website at webability.io, and our team will get back to you as soon as possible.
Typically, you can expect a response within 24-48 hours during business days.
TimGadget
Verified purchaser
As it's now been over 48 hours since I first messaged the email, I'd appreciate it if someone can double check the support email or let me know a new timescale, please.
Sorry about the late reply , we are scaling our team to handle more support tickets
Verified purchaser
Thank you for the repsonses to the support message and the details you're giving to help out, it's appreciated!