Q: Installation guide for Wordpress Plugin is confusing, please help, woudl you?
Your Installation guide for wordpress via the plugin method says, activate, go to settings, enter webability API key.
Question 1) You mean enter the Webability API key in the wordpress plugin settings or enter it somewhere on the webability dashboard? I am assuing enter API key on the wordpress plugin settings.
Question 2) I struggled for last 60 precious minutes scavenging everything in the dashboard to find the API key and they are listed nowhere! Is this feature not yet active or its active and you will provide me guidance on where to find it?
sushilkediaVerified purchaser
Sid_webability
Oct 2, 2025A: Hi ,
First off, I want to sincerely apologize for the confusion and the time you spent trying to figure this out. I completely understand how frustrating that must have been.
To clarify the correct process:
Activate the WebAbility plugin in WordPress.
Add your domain inside app.webability.io
.
Once the domain is added, the widget will automatically activate—no API key needed.
We are still working through some challenges with the WordPress marketplace integration, which is why the plugin instructions are not as clear as they should be. This will be fully streamlined soon.
In the meantime, please feel free to email us at support@webability.io
. We would like to offer our apologies properly—whether through some WebAbility goodies or another gesture to make up for the lost time.
Thank you again for your patience and for flagging this—it really helps us improve.
Best regards,
Sid
Founder, WebAbility.io