No Support!
First of all, slowness is killing me, and hey, I am on a 1/Gbps connection. On your website footer section, non of the links works!! As soon I started creating my first project hey I was slapped with a prompt to enter my credit card information and asking $25/month. No way to reach support because links don't work. Such a disappointment.
Alvaro_Webcat
May 9, 2024Hi Arcane,
We are devastated to hear what happened, what a terrible first experience. We screwed-up and rushed the update of our homepage and the footer got disconnected.
We sincerely apologize for your first completely disappointing experience. Everything is back-up and working now, so if you are not absolutely furious with us we would appreciate it if you could give us a second chance.
With regards to the $25/month, did you activate the AppSumo project? You first have to activate that in order to unlock your projects.
And with regards to the loading times, although we anticipated an increased amount of traffic we never expected how much and that has had a detrimental impact on the loading times. For mid September We had planned the release of a totally new compiler and an upgraded (more robust, flexible and way faster) infrastructure set-up and we’ve brought it forward to have that released by the end of next week.
So again, if we haven’t already lost you for good, and you are keen on giving us a second chance we’ll do everything in our power not to disappoint you again.
Best,
AJ