Could this be used for support rather than sales?

Question

I\u0027m looking for a solution where when my team can\u0027t answer people could at least get basic level support and answers for my tour business.  And then does whatever app you have allow humans to call back those people using the Twillio number we link? Or does your system only allow AI calls.

Avi_Dialora · Answer

Great question, Nick and yes, Dialora can absolutely be used for support use cases, not just sales.\u000a\u000aYou can train your AI agent on FAQs, tour details, schedules, and policies so it can handle common customer queries automatically — things like availability, pricing, directions, and cancellation policies. It’s perfect for after\u002Dhours or overflow support.\u000a\u000aIf a caller needs to speak with a human, you can configure the agent to route or forward the call to a live agent or number (including your Twilio\u002Dlinked phone line) for a personal follow\u002Dup. Humans can also call back those leads later using the same number, just like a standard VoIP setup.\u000a\u000aSo in short:\u000a✅ Yes — it works great for support use cases.\u000a✅ Yes — humans can call back using the same linked number.\u000a✅ Yes — full routing and transfer options are available.

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