Verified purchaser
Disappointing
We were really excited by this deal and used it to build a funnel page, only to launch it and realise how insanely slow mobile loading times were, we literally lost nearly $2k on ads because people would leave the site due to loading issues. Also we had to edit the page to optimise mobile, its not true that it automatically just "works" and looks good across all devices. Understand this is cheap, but it was not fit for purpose for us at all, anyone can easily create a pretty website, but when speed is this bad, it's just not enough.
WebsiteBuilder_Team
May 16, 2024Hi Michelle, I'm sorry to hear that.
Unfortunately, I can't find any account in the system with your name, so I can't look into this deeper, please feel free to ALWAYS submit a support ticket, we'll try to help. I can review logs, check possible issues with the website (like large photos or other elements which may be blocking or slowing down page load), many of our users add custom or 3rd-party HTML code or widgets we can't control.
You can make a page speed test at any time, it'll point all possible issues, I just made few page speed tests on my own websites I have on the platform, and they're good, slightly higher than industry average.
Anyway, if you have any specific issue, with any specific website, we'll be happy to assist as the platform was not made to be "cheap", but as easy and intuitive as possible in the first place.
The support area: https://website.im/account/support