Q: can not login and no help from helpdesk
When I want to activate my account I first get a 'sign up screen' and after I have filled in my details, I end up on the templates page. That's it. No welcome email (not even in the spam box) And logging in doesn't work, my email address is not recognized (The username or password that you entered is incorrect.) and 'Forget password' doesn't yield anything either.
An email to Webstarts-support gives the following answer:
I don't have the answers you are looking for here.
All questions pertaining to the App Sumo deal will be answered on this page: (link to appsumo ask-a-question-page)
So Webstarts, what can you do for me?
Am I on the naughty list ;-) ?
Adam_WebStarts
May 26, 2025A: Yes, you are probably in an unsupported region. If you used a VPN to sign up to hide your location we detected that.
appletreePLUS
Verified purchaser
Hi Adam,
1. What is a unsupported region?
2. Which regions do you not support? Is there a list?
3. What effect has this on visitors of a website I can make with Webstarts? Can evryone in the world see my website?
4. Why do I have to ask this via Appsumo and no answer via regular website?
Thanks Nico
InvestHealthPLUSStill waiting for a response regarding Brazil, on the naughty list? Must say, support at Webstarts referring to this question section as the only place to get support is, well, I have no words for it... Anyway, been waiting since Friday to get a meaningful reply, can we use Webstarts in Brazil or not?
It’s an unsupported region
InvestHealthPLUSFinally, at least an answer. I guess Webstarts is on our naughty list now for wasting our time, and potentially also money. Perhaps it would be WISE to notify that you are not supporting certain regions, and also listing which ones, especially when they make no sense at all, thanks!
appletreePLUSVerified purchaser
Hi Adam,
I am not using a VPN. But I look forward to your answer to my 4 questions.