Q: Domain and subdomain for websites.
How do you manage subdomains?
I tried adding a domain to a website, following these instructions: https://help.webstarts.com/article/817-how-to-create-a-subdomain-for-your-website.
My use case is as follows: a client already has the domain installed in webstarts on their main website (mydomain.com). Tthey want another website for their brand, but with a subdomain for a city (newyork.mydomain.com), how can this be done?
Since I've tried that and it doesn't work, could you please clarify this?

Adam_WebStarts
Jul 24, 2025A: Can you email support@webstarts.com with the email address you use
I haven't received a response to this day. Could you please check the support email?
Can you put your first five characters of your email here. Your email must be getting blocked. You can also click the chat icon and ask to contact and submit that way