After purchasing the highest plan, I expected both a capable builder and decent customer care. Unfortunately, my experience has been disappointing on both fronts.

Templates and Builder:
In my opinion, the templates are very basic, often just a single hero image with a couple of empty sections. I found myself building most of the site from scratch, so calling them templates felt misleading to me.
The builder itself felt clunky in my use, and I found SEO controls to be limited. From my own searches, WebStarts’ own site did not appear to rank highly for competitive keywords, which made me question its SEO potential.

Support Experience:
Initially, I received replies within a day or two via email. However, after I asked for help building a more advanced layout (something closer to WebStarts’ own homepage or Kobba.ie), I felt the communication became defensive. I was told headlines are more important than design, and that the product might not be a good fit for me.

I did receive two “custom designs,” but to me, they were very basic, closer to free Google Sites quality, and did not follow the suggestions I had given. One had just a video added to the hero section, which I believe could be done in under two minutes. When I asked for something closer to what I had requested, I did not receive further assistance.

Reviews Observation:
After looking into some of the positive reviews, I noticed that several appeared to be from people who do not seem to have an active website or any visible online presence. Some had inactive social media profiles. In one case, a reviewer named applicandosoluciones (Susan Andujar) praised the platform heavily, but based on my searches, her LinkedIn account appeared inactive, and I could not find the website she mentioned on Google, Facebook, or Instagram. To me, that was a red flag.

Conclusion:
WebStarts may work well for websites that do not need to rank competitively and for users who do not require assistance from customer care. However, in my case, once I relied on support, I felt stuck with the product and left to figure everything out on my own.

In my experience, as soon as I asked for more assistance, the owner told me the product might not be the right fit for me. This gave me the impression that customers who need help may not be the target audience, and that the platform is better suited to those who are happy to work independently.

I do not enjoy leaving negative reviews and have rarely done so. I would have preferred to give a 5-star review, but I cannot when I feel the owner does not prioritise customer support, and when I feel as though I am a burden every time I ask for help.

This review reflects only my own experience and observations.