I've built a couple of simple sites so far with this program and its been pretty quick and easy to work with. Since forms, email newsletter, etc are all included, that's kind of nice. You don't really need anything outside of this builder to get going. The list limit at 500 is a bit lower than I'd like to see but not a deal breaker. Its more important to get a decent looking webpage/site up quickly and get rolling and WebStarts certainly does that.

I can't really comment on some of the bugs other people have run into, or anything on the support side because I haven't needed any help.

Overall I was pleased enough with my tier 1 purchase to bump up to tier 2 for more sites. That usually only happens when I'm finding an app useful enough for my purposes to do so. WebStarts checks that box.