alphasumoQ: I don't normally leave questions like this but the support for this product is lack luster.
It's now been a week since I've submitted a ticket to the support staff for this product, AFTER refunding the product AND removing the plugin from one of my WordPress sites (on the server side of the site).
WHY is my site still locking me out by WebTotem??? Nobody has responded and the live chat says, like the rest of them, that they need to contact the developer. I don't understand.
1. I no longer have your service
2. I deleted the Wordpress plugin
3. Your 'security' is still blocking me access after the above two.
4. No one will resolve me issue and they ask me if my IP was whitelisted.
USE this service at your own risk. I'm tired of trying to ask their non-existing support.
Tatiana_WebTotem
May 14, 2024A: Dear alphasumo,
Thank you for your feedback. We have resolved your issue already.
Please accept our sincere appreciation for your patience: we are trying our best to respond to all our clients in a timely manner. We really do.
Again, Thank You for your time and your feedback!
Best Regards,
Tatiana
Appreciate the response, however, the issue has not been resolved. Your application is still blocking access to my website after I stated I no longer have your service nor plugin on my website. Your chat support says it fixed but I can not, and have not, been able to access my site for well over a week now. I've asked numerous of times about this and the response is they need to talk to the developer??? Just to be sure that your application is the cause, I've used different browsers while cleaning the cache and private mode, and it's still the same thing: "423 Access Denied: Oops! Your requests are too frequent and suspicious. We need time to decide on its legitimacy. Try again in 5 minutes and refresh the page." Only thing I can think of is to completely destroy my sites and start from scratch because of this non-sense your application has caused.
I've tried this suggestion from your support staff and followed the directions here: https://docs.wtotem.com/agent-deactivation
My site is now officially 100% down. This product has been a nightmare, a complete nightmare. Now your staff wants access to my site? Not happening!!!! You guys can't get and don't have it together. I will happily delete everything and restore it again. Thank goodness I have a backup. This product is not ready for the marketplace and I would advise people to avoid it like the black/blue/red/yellow plague. I normally don't leave bad reviews but this experience has been utterly awful. I put this product on all my sites and now I'm worried that following these directions will take down all my sites. Buyer Beware!!! And this response from your staff have me feeling like a test subject "Thank you for your sincere feedback. We embrace our shortcomings and working hard to improve our product further." WOW!
alphasumo,
Thank you for your response. Indeed, you wrote that the issue was still there, even after you deleted the agent. Since we have done already what was necessary, from our side, we kindly asked you to give us permission to take a look, just to make sure everything is deleted. Because normally complying with the instruction you mentioned above resolves the case successfully. You refused - totally your right, but it makes it almost impossible to get to the root of the problem.
If you are open to resume a dialogue, please contact our support team again.
Best Regards,
Tatiana