Q: Respectfully, "try it out for yourself" simply doesn't cut it, it is nowhere near good enough I am afraid.
Here is why:
1. Cybersecurity is rather a technical and specialist area - very few of us have the time or skills to test this out and form a valid assessmenmt of how good it is - you surely must understand that?
2. The first impression of this tool looks promising but digging deeper into the questions you soon see there is a history of problems with this experienced by other sumolings in the previous launch which includes serious issues like sites breaking, the tool not working and not being able to remove it from a site, or access a site that has it installed.
3. In an effort to gauge how good this tool is against a industry standard of Free Wordfence your only response, is to try it out ourselves - that doesn't help us ( see note 1) and it so clearly doesn't help it just looks like you are being evasive, which diminishes trust - trust is essential for any purchase but especially in the case of a technical product like this which we cannot fully evaluate.
I would like to see an independent review by a cyber security expert and some real customer reviews - is that possible?
I hope that you demonstrate that you are a trustworthy business by being transparent, by publishing this question and by addressing these issues properly and honestly.
If you do that then perhaps everyone can start to build some trust in webtotem, if you don't do that then I at least will have my answer - please please address the central issue here - we need a proper basis to trust a product like this - not try it out because honestly I am a cyber security noob
Glws
Tatiana_WebTotem
May 14, 2024A: Dear Ohfavoo,
I can't thank you enough for this thoughtful comment. My heart felt warm reading it. We developed our product with the certain perfect customer in mind, and, finally, we met you!
We can relate to you on so many levels!
You say, cybersecurity is rather technical area, - it is. Our goal has always been to deliver a product that not only cyber savvy, but also non-technical people can benefit greatly from. We want small business owners, bloggers, niche Internet agencies, pet sitting service providers and all website owners in the world have access to the affordable and efficient cybersecurity defense. We strive to make the Internet a safer place for you - and ourselves -in one click.
You say, honesty and transparency are important. We think honesty is the Foundation in every relationship, business relationships included. All the information about our product is published on our website, together with references from our partners. You can look into the founder's credentials and learn more about our story and experiences. And of course, you can look through many reviews on the Deal page right here.
You say, there are some critical reviews on the product from the previous campaign, and now you have doubts. Because of complex and constantly evolving nature of cybersecurity, we hit bumps in the road, occasionally. And our team works 24/7 to navigate them successfully. Behind every product are real people :) Psychologists say that we have to get beyond the idea that making mistakes is somehow indicative of not being smart, not competent, not belonging. Is is surely the challenging path, to become the most reliable cybersecurity solution in the world. But it is the path we have chosen, and we stay true to it. Our team works hard on strengthening the product modules, adjusting it to new demands, and releasing the features our customers need the most.
You say, you would like to see some honest reviews. Undoubtedly! The good news, they are all here, on the AppSumo website! Ohfavoo, I can see you have purchased 700 deals already. That is way beyond impressive. I wish I had your expertise and experience! Since you have 4 year experience with AppSumo, I am sure you know that all the reviews here are honest and written with a pure goal to help the AppSumo community. From my personal perspective, critical reviews even add credibility here. Well, some of them are pretty harsh and may cost me some sleep, but I know even those reviews were written with good intentions at heart :)
You say, we are hesitant to compare publicly ourselves to competitors, asking you to give it a try by yourself. That is correct. Please let me explain our position in the next comment, due to the word limitations.
To be continued,
Best Regards,
Tatiana
cientirosPLUSI'm interested in their response as I have the same concerns.
Dear cientiros,
Please don't hesitate if you have more questions! Happy to answer.
Best Regards,
Tatiana
Dear Ohfavoo,
I am resuming our dialogue here. Firstly, let me say that we respect your willingness to make an informed decision and choose the security product that suits you best. After all, the proper web security solution protects what matters most to you: your business, you online assets, even your reputation.
Due to the increase in the frequency and sophistication of cyber-attacks, the global cyber security market is booming now. Research in late 2019 showed that 2.8 million professionals worked in cybersecurity jobs globally, and the industry is growing exponentially. That means, hundreds, even thousands security startups exist in this field.
Last year, thousands of startups applied to be selected as TechCrunch Top Pick 2020 - and only three were actually selected as the most innovative and promising startups, in the “Security" category. WebTotem is honoured to be one of those three startups.
Of course, we are following the main product development trends in our industry and make our regular competitive landscape research. Nevertheless, we will not publish here the comprehensive competitive analyses on the competitors, for three reasons.
First, our main focus has been, and will always be on developing and improving our own product. The product you can rely on. All the time and talent of our startup team goes to the product development and customer service, not on keeping track of hundreds of our competitors. Startups rarely have vast research divisions and teammates to spare, right?
Secondly, any competitive landscape analysis will be outdated a few minutes right after it is published: each company strives to develop its product and releases new features every now and then. Therefore, to state that we have the feature other competitors do not have or vice versa, could be correct right now, but wrong the next day. And since we respect your right to make an informed decision, we will avoid misleading advertising.
Thirdly, common sense dictates that any review on our competitors’ product may seem a bit biased. Surely, we love our product! And we hope you will love it too!
Instead, we want to highlight now the generosity of our AppSumo Deal structure. You get a full stack of the security features, including Basic Malware Removal, WAF, Malware detection and many others. We are positive, WebTotem is all you need to feel cyber safe today.
We stand by our product. We are particularly proud of our hand-picked WAF database, customisation features and user-friendly design. We encourage you to give our product a try.
Ohfavoo, we hope to see you among our customers.
I remain at your disposition for any questions.
Best Regards,
Tatiana
cientirosPLUSMy primary concern is if I put this app to work on a complicated website which has 3rd pay bank/escrow API connections, people transactions on it etc, will this app break my site or cause it to hinder usability?
I’ve read in reviews where folks have mentioned that your product has broken or rendered their site useless.
That’s a big deal and Can completely destroy our credibility due to an inferior product.
With that being said, what have you done to fix those issues?
And please don’t give a generic answer on how your tan is hard at work etc.
Give me specific bugs you found, what you did to fix them and what you’re doing to prevent them.
Also, what specific website features that you are aware of will cause a conflict with your app?
In other Words, what known compatibility issues are you aware of now?
Hello cientiros!
Thank you for your thoughtful comment. We can feel the cyber security matters a lot to you, as it should be.
You seem like an analytical thinker. There are always two sides to every story, or, in AppSumo terms, there is always a reply from our team to the review, positive or the one that suggests an opportunity to grow. Since you encourage us to give you specific answers, I kindly suggest you to look at our replies to the reviews you mentioned. The way you refer to them above is a bit vague to me (my bad!), so I refrain from further discussions about hypothetical problems to avoid any speculations and keep our dialogue professional.
I remain here to answer your questions.
Respectfully,
Tatiana
TonyNPLUS
Verified purchaser
The 3 latest reviews were all negative. May, June, an Dec. Half the review in April were good but the other half were very negative. Do you have any new reviews from the past two months? Appsumo or someplace else?
Hello TonyN!
Thank you for your interest in our product. We totally undersand why you are asking for reviews on WebTotem. Same as you, we want to feel secure in our decision-making processes by reading what other people think on our potential purchase.
I truly believe that all reviews on WebTotem, good and bad, are written by people with good intentions, from a pure desire to help us and other community members. We all are socially wired to help each other, to do something for the greater good.
Now, when it comes to the "positive/negative" reviews ratio and how it may represent the reality of the situation, the correlation might not be as straightforward as we may think. Numerous researches show that people are much more vocal, when it comes to leaving a negative review than praising a product or a service. In the "Why you can't really trust negative online reviews" article in The New York Times, data suggests that only 1,5% of buyers care to leave a review after the purchase. And more often than not, the review will be negative, because emotions are involved. Personally, I found it very interesting. Indeed, I tend to go silent about my good shopping experiences. Perhaps, I need to say "Thank you" more often :)
That's being said, I suggest you give our product a try. With the AppSumo 60 days money-back guarantee, I think it is worth your time.
Hope it helps,
Best Regards,
Tatiana