Q: Hi, I need a little help here as no one has replied to my message in chat/email yet.
I properly added my Primary Domain and then the Premium connected count. I then added my Sub-Domain, but it did not show as Premium, so I clicked enable Premium and it consumed my Premium domain quotas.
So, I just disabled the Premium, but the awaiting premium quotas did not roll back for me. What should I do here?
Should I just switch to another Primary Domain instead? Or how to returns the quotas into my Awaiting Premium Plan
Janus_WebWave
May 14, 2024A: All here:
https://help.webwave.me/how-to-disactivate-domain-subscription-and-how-to-refund-for-it
Verified purchaser
And after i remove my premium plan from my Sub-Domain, but my Primary Domain still on premium, I can't reach my sub-domain it said "Premium Plan for this website has expired. Until the Premium Plan is renewed, this website is available only under XXXXXX"
And also how to publish with SSL active for https:// thanks for your advise :)
Sorry, I pasted wrong link: https://help.webwave.me/how-to-transfer-premium-plan-between-websites
If you have any problems ask chat, but they're finishing work for today. We have weekend ;-) Simply send e-mail, they will help you tomorrow. No worries.
SSL here:
https://help.webwave.me/activate-a-free-ssl-certificate-for-your-website
Verified purchaser
SSL set now wait for it active thanks so much... Just i still can't get my Premium Stock back, and my Sub-Domain is not able to reach while my primary domain still active it Premium Connected here.
You will not lose your premium do not worry, you can simply switch it to another domain or ask support to revoke it.
https://help.webwave.me/how-to-transfer-premium-plan-between-websites
Verified purchaser
Thanks i already submit my case, just wait for your support to reply back tmrw then.
Just now after revoke the Premium from my sub-domain, i can't use my sub-domain to visit the site anymore... it bit messed up and feel complicate here not yet get used to the UX
Sure, no problem :)
Verified purchaser
Hi Janus,
In order to get sub-domain to become part of premium, i will need to add my primary domain onto the WhiteLable Agency Domain box right and then the new create site will be a customize prefix sub-domain automatically and we just change it.
Not just put them one by one on the connected to premium site as doing like that will also get each different email domain of particular sub-domain as well.
Just in case, I have 2 domains MyDomainA.com and MyDomainB.com and I have 111 and 222 sub-domain on each, Consider adding the Whitelable Agency Domain Portal will automate my new create site connected to "Random.MyDomain.com" and I just update prefix sub-domain to what i need myself but will not get the email of that particular domain. Unless applying the Premium Connected on them. But with this i will get unlimited Sub-Domain connected to my primary domain setting of new create website.
But just in case i want to have
111.MyDomainA.com
222.MyDomainA.com
111.MyDomainB.com
222.MyDomainB.com
I will need to separate my "MyDomainA.com" and "MyDomainB.com" into 2 WebWave Account unless... , I will need to add them down to each Premium Connected which it will consumed more Premium Domain Connected Plan, but it will give email to every premium connected site.
Thanks so much for your help
All best mate!
Verified purchaser
So i understand correctly about the Primary Domain and Unlimited Sub-Domain as a part of the Premium Plan? If I need more Sub-Domain Usage then go for multiple account :)
Yes :)
Verified purchaser
Cheers... thanks I try to learn about the UX/UI and way how to manage my account <3
Thanks for coming back on Appsumo Again....
Verified purchaser
I don't have any domain list under My domains menu, only big button "Register a new domain" but my primary domain still connected
Verified purchaser
My Domains Menu is = BLANK
There is no refunding option
https://see.my-reference.link/Z4up4EEP
Here is my dashboard lookalike you can see only 1 premium active, 2 free active and Awaiting only 8 rather than 9
Then, my 2nd list is a Sub-Domain of the Premium connected one but I am not able to reach them by their subdomain it keep showing "Premium Plan for this website has expired. Until the Premium Plan is renewed, this website is available only under https://xxxxxxxxxx"
If you can do it by this manual:
https://help.webwave.me/how-to-transfer-premium-plan-between-websites
Wait for support they will help you. Do not worry :)