I really wanted to praise the tool. I think the setup and operation is really great! I have now finished setting everything up and would now like to send my newsletters. However, when I read the information from the previous speaker in reviews (TonioLip), I get scared and anxious. Please give me some feedback - if you immediately end up on a blacklist, the tool would be completely useless ;-(
You mentioned working towards being GDPR compliant, but do you have a timeline? I purchased a Tier 5 and a Tier 1, but I don't think I can move forward with this product if it's not compliant.
As per the GDPR rules, we have a "Delete Immediately" feature. This ensures that users can delete their data whenever needed. Additionally, we have "Delete Site" option, which places a site in a deleted state for one month. During this period, users retain the flexibility to restore the site if needed. After one month, the data is permanently removed.
@Anower_weMailo you are oversimplifying what GDPR compliance is, to a point that makes us understand you either have no knowledge whatsoever of GDPR, or you do not intent on making the efforts to be GDPR compliant. Simply having a delete feature does not make a service GDPR compliant. This statement suggests a concerning oversimplification of GDPR requirements and could mislead customers.
Hi Rubyat, Not only are you not, GDPR compliant at the moment, but your terms of service are for the most very confusing : when a user adds their information in a form on our websites, they are redirect to your app.wemail.com site that demands a confirmation. On, that website, your terms of service claim full ownership and right to use and redistribute this info. THIS IS AN ABSOLUTE NO-GO for anyone who wants to respect their users' private information, how can we be sure you are not absorbing all those emails ? Where are the guarantees you are not transfering the data outside of Europe (Singapour based company) ? Who do you share our info with ? No mention of duration for our data being kept on your servers... So there is still a lot to improve before this service becomes legitimate.
A: Thank you for reaching out and sharing your concerns. We take user privacy and compliance very seriously, and I’d like to provide clarity on the points you’ve raised.
GDPR Compliance: WeMail is actively working to maintain and enhance compliance with GDPR regulations. All user data is processed with strict adherence to privacy laws, and we are committed to transparency and security.
You need a separate Email Provider and a subscription of them to send email. We manage the process and categorize the lists of your subscribers. You have to connect to your Email provider in order to send emails. weMail actually lets you send emails via Amazon SES, SparkPost, Mailgun, or any of your favorite SMTP providers, at a very low price.
So if I understand correctly, for this money you even limit the number of subscribers, and I have to finance the email sending system separately too?
Q: Useless forms
I just bought the licence, and I'm setting it up and see that the forms are terrible. - Not responsive at all. - I can't change the image in the forms. (only the background) When will this be fixed?
A: Hi Harald45, We are unfortunate for the inconvenience you may have faced and we want to address it promptly. If the email feature on your site is unresponsive or you’re facing any technical issues, don’t hesitate to contact us for immediate assistance. You can reach us through this link: https://getwemail.io/contact/. We are committed to enhancing our plugin to ensure it meets our customer's...
Q: Spam / Backlist???
I really wanted to praise the tool. I think the setup and operation is really great! I have now finished setting everything up and would now like to send my newsletters. However, when I read the information from the previous speaker in reviews (TonioLip), I get scared and anxious. Please give me some feedback - if you immediately end up on a blacklist, the tool would be completely useless ;-(
Share weMail
Q: GDPR Compliance Timeline
You mentioned working towards being GDPR compliant, but do you have a timeline? I purchased a Tier 5 and a Tier 1, but I don't think I can move forward with this product if it's not compliant.
Anower_weMail
Nov 27, 2024A: Hi there,
Thanks for your query.
As per the GDPR rules, we have a "Delete Immediately" feature. This ensures that users can delete their data whenever needed. Additionally, we have "Delete Site" option, which places a site in a deleted state for one month. During this period, users retain the flexibility to restore the site if needed. After one month, the data is permanently removed.
So,...
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Verified purchaser
@Anower_weMailo you are oversimplifying what GDPR compliance is, to a point that makes us understand you either have no knowledge whatsoever of GDPR, or you do not intent on making the efforts to be GDPR compliant. Simply having a delete feature does not make a service GDPR compliant. This statement suggests a concerning oversimplification of GDPR requirements and could mislead customers.
Agreed. I returned my Tier 5.
Q: GDPR Compliance and use of our users' data
Hi Rubyat,
Not only are you not, GDPR compliant at the moment, but your terms of service are for the most very confusing : when a user adds their information in a form on our websites, they are redirect to your app.wemail.com site that demands a confirmation. On, that website, your terms of service claim full ownership and right to use and redistribute this info. THIS IS AN ABSOLUTE NO-GO for anyone who wants to respect their users' private information, how can we be sure you are not absorbing all those emails ? Where are the guarantees you are not transfering the data outside of Europe (Singapour based company) ? Who do you share our info with ? No mention of duration for our data being kept on your servers... So there is still a lot to improve before this service becomes legitimate.
Rubyat
Nov 23, 2024A: Thank you for reaching out and sharing your concerns. We take user privacy and compliance very seriously, and I’d like to provide clarity on the points you’ve raised.
GDPR Compliance: WeMail is actively working to maintain and enhance compliance with GDPR regulations. All user data is processed with strict adherence to privacy laws, and we are committed to transparency and security.
Terms of...
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Q: Email provider
Hi!
For this prive do I have to sign up for an email provider (or own smpt) too, or do you send out the emails?
Anower_weMail
Nov 22, 2024A: Hi Patrik,
Thanks for your query.
You need a separate Email Provider and a subscription of them to send email. We manage the process and categorize the lists of your subscribers. You have to connect to your Email provider in order to send emails.
weMail actually lets you send emails via Amazon SES, SparkPost, Mailgun, or any of your favorite SMTP providers, at a very low price.
For more...
Share weMail
So if I understand correctly, for this money you even limit the number of subscribers, and I have to finance the email sending system separately too?
Q: Useless forms
I just bought the licence, and I'm setting it up and see that the forms are terrible.
- Not responsive at all.
- I can't change the image in the forms. (only the background)
When will this be fixed?
Tanvir_Chowdhury
Nov 20, 2024A: Hi Harald45,
We are unfortunate for the inconvenience you may have faced and we want to address it promptly.
If the email feature on your site is unresponsive or you’re facing any technical issues, don’t hesitate to contact us for immediate assistance.
You can reach us through this link: https://getwemail.io/contact/.
We are committed to enhancing our plugin to ensure it meets our customer's...
Share weMail