Working with some videos while not working with others.

Tried contacting the support and they blamed it on OpenAI while the same videos are working well in other transcription tools that using OpenAI.

I don't like to post bad reviews, but after contacting the support, I got a reply to the first email saying there is nothing they can do and they ignored the second mail.

One month after, the problem wasn't fixed and it was a waste of money for me because this tool is not reliable and not working with most videso i tried to transcribe (mosly mine).