On first blush Wishpond looks like an amazing platform.

It simplifies the whole lead generation to CRM-based automated follow-up. We really like the way in which everything starts with the idea of a Campaign (from a form, to a contest), to make it easy to keep you focused on CTAs and conversions.

Sadly there are several things that are a challenge....

WISHPOND SUPPORT
The first is the actual lack of troubleshooting Help Content provided by Wishpond.

From broken links and outdated tutorials (containing old screen grabs), the help information for this platform is really lacking.

The live chat on the website is mostly unattended for my time-zone (GMT+10) and ticket responsiveness is also slow.

In fact my active ticket seemed to just get forgotten after one half-hearted attempt to resolve my problem. Perhaps it was closed off on their end without me knowing or getting a resolution... who knows?!

DEVELOPER DOCS
The next problem is a lack of assistance for developers.

There is a lightweight Marketing API document and some slightly better Pages JavaScript SDK docs.

While you could get by with these resources; without any sign of publication dates or version controls it's difficult to know just how current these documents really are.

FORM BUILDER
My biggest frustration with Wishpond has been the Form Builder which creates encapsulated embed code.

Even the smallest change to an existing template creates ugly forms in Preview (when using Google Chrome).

Our attempts to embed into a WordPress web page, created even more disappointment with unexplainable layout problems with containers and flow.

None of these issues is particularly difficult to overcome (IMHO); to provide a much improved user experience and strong developer community.

If only Wishpond would tell people what they are doing and when they are doing it. That way we could at least feel like good change is happening and fixes are coming soon.