When Mailchimp started to cost, I found an bought this LTD in early 2020 and thought it was just awesome. For my purposes, I had tested Kartra, GetResponse and Builderall (which all are, when all is said and done, too expensive). As sole entrepreneur with a limited 1k of dedicated subscribers Wishpond (which I had never heard of before Appsumo) seemed to be the fulfillment of all my wishes.
After playing around with it for more a year I have to say this:
1) Customer support is depending on agend: For the first 7 queries from my side (per e-mail), I did only get 1 prompt and good solution. In the last 1/2 year customer support has markedly improved. Most of what I was asking and wanted (e.g. being able to have people unsubscribe from 1 list instead of only giving them the chance of unsubscribing to everything you offer) was simply not possible.
2) The template builder has been alright. Took me a day to rebuild one of Optimize Press templates for a landing page (pdf). Took me some time to understanding the system, but it can be done.
3) The plugins (landing page and pop up) didn´t accept the Token I had copied from my dashboard. Also not the newly requested one. No answer on that. I also don´t understand the relationship of dashboard and plugin yet - can I create something in the dashboard and then simply activate on Wordpress? If so, that would be awesome, but for now, it´s not working. Since that was part of the promise a year ago, nothing has been coming forward on that front. No much development on the software on any other side either, at least that I recognized and found useful.
4) The whole experience seems half-baked to me, e.g. I do have much contact to my customers by phone. If we want to find out if they are subsribe, I can´t search through my leads (contact) by first or last name, or even part of the email?! This is unacceptable and causing me much headache. You want to know how many people from one company (TLD) have subsribed? No chance to search for @company.com or anything like that. Dismal!
5) I really would like to say I enjoy certain aspects of the software, and I do: my newsletter looks nice (I think). But to be honest, there is not a time I don´t consider leaving it and finding something I truly enjoy working with - something that wouldn´t automatically unsubscribe bounced emails which then you do have to export, delete and reimport to be able to subcribe again.
As it is, I can´t recommend it. I don´t even know if I would buy it again.