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Member since: Jan 2016Deals bought: 644
5 stars
5 stars
Posted: Jun 30, 2021

Support Has Been Responsive

Since this is ending tomorrow, I figured I'll add some positives thus far.

I've contacted support several times and they either responded on live chat within five minutes or got back to me within a few hours via email. You may have to wait if you write them during the weekend though. I've been in touch with several different reps, so they do appear to have staffed up. They worked to resolve my current needs and either knew what I was asking for or were responsive to clarifications of my questions.

I think this may be important to know for anyone considering this deal before it ends since past criticisms were that support was lacking. It has been satisfying on my end thus far.

I was considering this or the Sendinblue LTD and I chose Wishpond because they do seem to be supporting it, have much higher limits and their platform seems to work well from my research. Yes, SIB has more a few more features, but Wishpond does have solid funnel mapping automations to collect leads and send out newsletters and drip campaigns.

The one CNAME restriction is not a problem for me as I want it for one business, but you can embed their lead forms anywhere regardless of domain so you're not really limited in terms of reach.

Their email runs on Sendgrid. They were transparent about it when I asked them which I appreciate. Not everyone loves Sendgrid, but it is a major player and I believe deliverability will be fine if you observe good mail ettiquette.

One of the other reasons I chose Wishpond is they are natively integrated into Pipedrive which I decided is a robust combination. Yes, I did buy Flowlu and could eventually use it as my primary CRM, but I don't mind paying Pipedrive if I'm closing deals. IOW, the combo of Wishpond + Pipedrive is a powerful set of tools requiring little in the way of additional integrations. I get a new lead through Wishpond and will automatically receive it in Pipedrive.

Also, when asking them about running my business email on Pipedrive for client communications and my Wishpond broadcasts on the same email they confirmed they will set up my emails with SPIF to authenticate me as the sender.

They do have a Pabbly integration BTW even though it is not advertised and they do have webhooks and an API so you can use all of the other integrators or make your connections between apps.

Wishpond has not been embraced by the software geeks in the Sumo community perhaps, but I think the 3 stack deal is more than enough to build a business with. If you want something that works and is straightforward to use, I'd consider it before this deal is gone.

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