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Member since: Aug 2017Deals bought: 122
4 stars
4 stars
Posted: Sep 11, 2023

Provides Useful Insights but concerns about support

Got a single license and was quite impressed with the insights provided for the site I tested.
Upon completion of the analysis I was sent an email with a css file with analysis which was extremely helpful in prioritizing what to work on.
The backend online is clunky and not very helpful in prioritizing which pages to look at first, which are the greatest opportunities etc. Would be nice if they could add some features to help or you have to go page by page randomly.
I think this process adds a lot of value and the backend has some other insights that are not included in the download.
This could be accomplished with other tools, but would definitely take more time and ultimately cost more.
I am considering upgrading.
But my concerns are largely about the support of the platform. I have submitted questions in the backend which claim they will reply next day, but going on 4 and 5 days have not received answers.
Also, its worrisome that some of the backend elements such as the dashboard visualized in the materials above are not yet in place.
This could very well be a 5 Taco solution. 4 Tacos for now.
We have 60 days to see how this improves.

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