Workato is an enterprise automation tool for automating business processes, workflows, and data integration.

With Workato, you can automate complex business workflows across apps, both cloud and on-premises. Create and automate workflows, manage integrations, or pull data from different sources.

While the tool provides enterprise-grade features, it’s built more like a consumer app with ease of use at its core. Featuring a drag-and-drop interface, anyone can use the tool to create workflows without coding or IT skills.

Workato’s workflows are called recipes, which are essentially instructions for automation. Set triggers to prompt an action automatically. And choose from a list of available actions to build the workflow. You can create actions with multiple steps and conditions.

Save time by accessing over 225,000 community recipes, which allow you to get started without building your recipe from scratch. These community recipes account for the most popular workflows like customer support, employee onboarding, or customer success.

The tool features over 1,000 pre-built connectors for apps, databases, files, big data, APIs, and low-code platforms. You can also easily build your own connectors to cloud and on-prem apps using SDKs. Connect to artificial intelligence or machine learning services to build intelligent workflows.

Pause or resume automations without losing data. If you need to pause an automation to fix or enhance it, you can pause it, modify it, and then resume. Once you resume the workflow, it will process all new events that were added when it was paused.

Use the audit log to track recipe events in chronological order. With the job history option, you can also examine what has already been digested by the recipe to get a better understanding of what data is being processed.

Workato also features an enterprise bot platform, Workbot, for Slack, Microsoft Teams and Facebook Workplace. These bots help users get relevant notifications and connect different teams together to reduce response time and improve customer experience.

With Workato, you can also customize your own bot recipes—both identity and function. For example, you might create an HRBot to just address HR processes and have a separate bot for customer support.

Key features

Unlimited apps, connections, and users
Visually intuitive workspace that makes it easy to create workflow automations
Automation recipes (instructions) to automate complex workflows
Triggers that prompt automated actions, which can be real-time, scheduled, or batched
Actions with multiple steps and multiple conditions
Connectors that can be built to cloud and on-prem apps including SDKs
Connects to over 1,000 apps, databases, files, data, APIs, and low-code platforms
Enterprise grade security with built-in auditing and compliance capabilities

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