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Member since: Mar 2011Deals bought: 170
3 stars
3 stars
Posted: Sep 18, 2024

Support has not instilled confidence that I could rely on them on a client's site

The product has a lot of good features that are very helpful for Woocommerce but there are bugs that don't work such as misaligned titles or back end styling that is not implemented. So far I have not had much help from support in fixing them. It's strange because the other reviews say that they had great customer support. I have found that I get a reply but they haven't actually read the details of my support question so it looks like they have answered but they haven't really. Some of their responses have been rude. Meanwhile I have had lots and lots of marketing emails promoting all their products.

Founder Team
Jakir_WowStore

Jakir_WowStore

Sep 25, 2024

Hi,

Thank you for your feedback. You are right, Actually ending the AppSumo deal, we got a huge ticket for a short period. That's why our support team couldn't manage quick responses. Could you please contact us here? https://www.wpxpo.com/contact/ . Our support team will resolve your issue as soon as possible.

Have a nice day.

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