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Q: Access to Logs

I see the appsumo deal is mapped to the Team Plan on your site. On you site the team plan includes Remote Site Stats & Logs. I just activated my dashboard and went to the log tab and it says "Hey Sumo-ling Your license doesn't include the site logs feature." This is one of the main reasons I upgraded from free to Pro. So can you please tell me if this is an error in my account, or does the deal not include logs. I have bother to install the plugin on my site yet or even connect a site, not worth my time to do so if the feature I bought it for is not included. Even the WP repo says the pro version include logs, so I am confused.
Please let me know ASAP, otherwise I will just refund it.

AndriaCPLUSAug 10, 2025
Founder Team
Ivan_WebFactoryLTD

Ivan_WebFactoryLTD

Aug 11, 2025

A: Hi,
Thanks for purchasing. Sorry to hear you're having problems.

Team license on the site is not the same as a Tier 1 License here. Unfortunately, the Remote Site Stats & Logs feature is not included in the Tier 1, and you will have to upgrade your license to start using it. If you're interested in that, please contact us via email.

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