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Member since: Aug 2019Deals bought: 25
1 stars
1 stars
Posted: Oct 16, 2023

Unfortunately not ready for Primetime

I was really exited when I saw this product. I bought WP Umbrella on AppSumo a while back and regretted not buying more codes. So I bought three codes this time and was hoping for great things to come. I initally only used it on one site to make sure all works correctly before entering clients sites. Took a while (403 error) to recognize my first site but it finally looked good after 24 hrs and I decided to enter three more sites. That's when the problems started. The daily backup did not work, one site was marked "malware" infected (not true) and another did not show anything. The "in progress" icon was on for 48hrs and nothing happened so I contacted customer service via their chat app (in the app) 4 days ago. Never got any response or solution or anything for that matter. System says "usually respond within a few hours" well, if you can't answer after 4 DAYS I am not interested. Requested refund and still regret not buying more WP Umbrella codes (a fantastic app) unlike this POS.

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