AppSumo failed us as much as WP Super Host did
This is a single taco for AppSumo as much as it is for WP Super Host.
After WP Super Host's CEO compared the service to WP Engine and some other major WP Hosts with a stellar service, and claimed to have a support better than anyone else (to the point he tried to take credit for the CEO answering messages, which only sounded naive to me), they not only failed in the products, they also failed in support! I bought 3 codes, and after many unsuccessful attempts to launch a WP website, they disabled my account (and many others), saying they won't be able to give us service until Q1 2021.
Then, instead of being clear about the situation and being clear about the company and deal's failure, AppSumo changed the deal and now it's simply "Sold out", with several users being sorry to have "missed" the deal. WPSH claimed the refund policy is extended, but AppSumo shows the refund deadline is the same. Either the WPSH team is not telling the truth, in which case, AppSumo is responsible for the misinformation on their service, or they are telling the truth, and AppSumo has failed to communicate that. If that's the case, I can only guess that AppSumo just doesn't want to show they offered a failed product, which forced then to extend the refund deadline.
I understand the failure of the startup, but I had much higher expectations from AppSumo.
Neil_Emeigh
May 9, 2024Hi akiarostami,
Thank you for providing your feedback. There's little else we can say other than we know we dropped the ball on this one, and we have a lot to learn from it going forward. We're in this for the long haul, though, and never intend to be one of the LTD hosts that skip away after a short year.
As for for AppSumo -- we want to emphasize that they properly vetted us, and did warn us about the number of orders we could expect... we just didn't believe it. There's little else they could do on their side to have prevented this, so we will continue to take the blame for not being prepared for the amount of load that came in.
As for the refund period: their site may not be updated, but they will (as we will) honor the 6 month refund period, one way or another. If you wish to wait to claim your code then, we would be glad to have you as a customer, otherwise you can request the refund any time in the next 6 months.
Thank you again for your feedback,
Neil