I have been avoiding posting any sort of review during the past few days because I want WPSH to iron out the issues first, and they have been hyping about their incredible support that's unparalleled in the industry. The reason for such low taco is not due to the ongoing issues, but with the support. Please improve support and I'll adjust the rating in the future.

Issues that I have encountered so far:
1. Not being able to create a new website or migrate (Day 1 - CDN Limitation Issue)
2. Not being able to migrate a website or create a new website without pointing DNS over first.
3. Divi can't be uploaded. Even if manually uploaded via SFTP, can't use at all. It keeps getting stuck during usage due to the PHP configuration.
4. Their provided migration method only supports Plesk, WPEngine, and FlyWheel. cPanel users are left in the dark.
5. Poor Support (The most important part. Will emphasize more below)

I fully understand and is well aware of the ongoing issues with the launch and I am willing to wait for them to be ironed out. Support has been replying around twice every 24 hours, which is fine for the situation right now. But, these are a few responses I want to point out,

1. After waiting for a long time for a response, one of the replies is that they are not technical enough to resolve my issue. (I'm just asking them to increase my PHP limits)

2. After waiting for another day, asking them to increase PHP limits so that I can use Divi, another reply came and told me that they are focused on the issues mentioned on their blog page, and any other request will be of lower priority. (My issue is written on the blog page, and based on their logic, it's a priority, in fact, the blog page tells me to contact support to increase the limits. And now support tells me to read the blog page. Basically a loop)

I noticed that quite a big portion of the replies do not answer my questions directly, and in fact, looks copied/pasted to me. Thus they kept missing out my point and kept giving me a vague reply that doesn't even make sense.

I know that support is probably overwhelmed right now, but I rather support is slow, and replies to everybody properly, instead of mass copy/pasting.

I'm willing to overlook most of the issues that is happening right now. But please, support have to be at least replying to every single ticket individually. This is the most basic support requirement, I'm not asking for live chat or phone.

I'm looking forward for an improvement in the future.